Role Summary
The Chief Product Officer (CPO) leads the end-to-end product strategy, design, and lifecycle management of the organization's insurance portfolio. This role drives innovation, profitability, and customer-centric product development across life, health, and/or property & casualty lines, ensuring alignment with regulatory frameworks and market dynamics.
Key Responsibilities
1. Product Strategy & Vision
- Define and execute the enterprise-wide insurance product strategy
- Identify market opportunities, customer needs, and competitive positioning
- Drive innovation across traditional and digital insurance offerings
2. Product Development & Lifecycle Management
- Oversee design, development, launch, and optimization of insurance products
- Ensure strong collaboration with underwriting, actuarial, distribution, and technology teams
- Manage the full product lifecycle (concept launch growth retirement)
3. Pricing & Profitability
- Partner with actuarial teams on pricing models and assumptions
- Ensure product profitability, loss ratio targets, and portfolio performance
- Optimize product mix and segmentation strategies
4. Regulatory & Compliance
- Ensure all products comply with regulatory requirements and approvals
- Align with frameworks such as IFRS 17 and local insurance regulations
- Work closely with legal, compliance, and regulatory bodies
5. Customer & Market Insights
- Leverage data analytics to understand customer behavior and preferences
- Drive customer-centric product design and digital experience enhancements
- Monitor market trends and competitor offerings
6. Distribution & Go-to-Market
- Collaborate with sales and distribution channels (agency, bancassurance, digital)
- Define go-to-market strategies and product positioning
- Support channel enablement and product training
7. Digital & Innovation
- Lead digital product transformation (embedded insurance, insurtech partnerships)
- Integrate AI, analytics, and automation into product design and delivery
- Foster a culture of innovation and agile product development
Qualifications & Experience
- Bachelor's degree in Business, Finance, Actuarial Science, or related field (MBA preferred)
- 15–20+ years of experience in insurance product management or underwriting
- Strong understanding of life, health, and/or P&C insurance products
- Proven track record in product innovation, profitability, and portfolio management
- Experience working with actuarial, risk, and regulatory frameworks
Key Competencies
- Strategic thinking and product vision
- Strong commercial and financial acumen
- Customer-centric mindset
- Leadership and cross-functional collaboration
- Innovation and digital transformation capability