Chief Operations & Member Experience Officer

ORNL Federal Credit Union; Oak Ridge (TN); On-site; USD 190,000 - 270,000; Full time

Job summary

ORNL Federal Credit Union seeks a Senior Vice President of Operations to drive operational excellence across the organization. You will oversee day-to-day functions, ensure regulatory compliance, and lead strategic initiatives that support growth, efficiency, and service delivery.

This role partners with senior leaders to execute the credit union's strategic plan. The ideal candidate has extensive leadership experience in financial services, a track record of guiding large operational teams, and

Qualifications

• Ten or more years of leadership in financial services.
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Responsibilities

• Provide strategic and operational leadership for core operations.
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Skills

Strategic leadership

Operations leadership

Financial services

Regulatory compliance

Risk management

Vendor management

Process improvement

Team development

Change management

Education

Bachelor's degree in Business

Master's degree preferred

Job description

ORNL Federal Credit Union seeks a Senior Vice President of Operations to drive operational excellence across the organization. You will oversee day-to-day functions, ensure regulatory compliance, and lead strategic initiatives that support growth, efficiency, and service delivery.

This role partners with senior leaders to execute the credit union's strategic plan. The ideal candidate has extensive leadership experience in financial services, a track record of guiding large operational teams, and