Chief Operating Officer, Youth Programs & Ops

Boys & Girls Club; Greenwich (CT); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Boys & Girls Club of Greenwich (BGCG) seeks a dynamic Chief Operating Officer to lead day-to-day operations and translate strategic vision into high-quality youth programs and safe spaces. Reporting to the CEO, the COO will oversee program delivery, staffing, and systems, ensuring access to enriching, out-of-school experiences for thousands of young people.

You will build strong program teams, strengthen processes, and use data to drive continuous improvement, while maintaining BGCG standards

Qualifications

• 7-10 years of progressive senior management experience in youth development, education, or human services organization (Boys & Girls Club experience strongly preferred)
• Bachelor’s degree required; advance degree in education social services, nonprofit management, or related field preferred
• Demonstrated success leading programs and teams in complex, mission-driven environments
• Demonstrated team leadership, coaching, and staff development experience.
• Experience using data and evaluation to improve programs and outcomes
• Knowledge of youth development best practices, facilities management, and safety standards for youth-serving organizations
• Familiarity with BCGA standards, resources, and reporting requirements preferred
• Excellent communication, relationship-building, and collaboration skills
• Ability to balance strategic thinking with hands‑on operational leadership services
• Background in trauma-informed care preferred

Responsibilities

• Provide strategic leadership for all programmatic and operational functions, ensuring safe, high-quality, mission-driven services.
• Partner with the CEO and leadership team to develop, implement, and monitor BGCG’s strategic plan.
• Lead, coach, and develop senior staff, fostering a culture of collaboration, innovation, and continuous improvement.
• Establish organizational goals, key performance indicators (KPIs), and dashboards to measure program quality, operational effectiveness, member outcomes, and strategic progress.
• Direct the design and delivery of all youth development programs — after-school, teen, workforce development, and family engagement.
• Ensure programs meet BGCG standards and best practices in youth development, academic success, and social-emotional learning, with safety embedded in every program area.
• Lead membership outreach efforts to grow enrollment and expand BGCG’s reach into underserved parts of the community.
• Strengthen teen-focused programming to boost engagement, belonging, and retention.
• Use data, member feedback, and evaluation to track program efficacy, identify opportunities for innovation, and set measurable outcomes that drive continuous improvement plans for staff.
• Oversee facility operations to ensure safe, welcoming, and efficient environments for members and staff.
• Lead recruitment, onboarding, supervision, professional development, and retention of program and operations staff.
• Implement performance management systems that promote accountability, leadership development, and continuous learning.
• Foster an inclusive, collaborative, and youth-centered culture aligned with BGCG’s mission and values.
• Develop and manage program and operational budgets in partnership with the finance team.
• Monitor financial performance, staffing, and resource allocation to maximize efficiency while maintaining high-quality services.
• Support organizational sustainability through thoughtful planning and operational stewardship.

Skills

Senior management

Youth development

Nonprofit management

Staff development

Data-driven decisions

Communication

Safety standards

Education

Bachelor’s degree

Advanced degree preferred

Tools

BGCA standards

Job description

Boys & Girls Club of Greenwich (BGCG) seeks a dynamic Chief Operating Officer to lead day-to-day operations and translate strategic vision into high-quality youth programs and safe spaces. Reporting to the CEO, the COO will oversee program delivery, staffing, and systems, ensuring access to enriching, out-of-school experiences for thousands of young people.

You will build strong program teams, strengthen processes, and use data to drive continuous improvement, while maintaining BGCG standards