Chief Operating Officer (COO)

JORNY; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

JORNY is seeking a COO to join their founding team and lead operations during a phase of rapid growth. This role demands a strategic operator with a passion for community-driven experiences and a strong operational background. You'll work closely with the CEO to refine business strategies and implement systems that enhance member experiences. The position offers high responsibility and flexibility, with the opportunity to shape the brand and culture from the ground up.

Benefits

Access to all JORNY Houses

Opportunity to co-shape the brand

High flexibility

Qualifications

• 5–10 years in hospitality, travel, or community/membership-driven businesses.
• Experience in startup or early-stage environments.

Responsibilities

• Architect the operational backbone of JORNY.
• Track and improve key KPIs (retention, revenue, margin).
• Support and mentor House Managers and remote staff.

Skills

Strategic Thinking

Leadership

Operational Management

Community Engagement

Problem Solving

Job description

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Location: Flexible / Remote (with travel to JORNY locations)

Type: Full-Time (1099 Contractor) – No benefits initially. Opportunity for equity shares may be available at a later stage.

We’re JORNY—a fast-growing, purpose-driven community redefining what midlife looks and feels like. We're on a mission to help people live more intentional, inspired, and fulfilling lives through personal growth, real-life adventures, meaningful connections, and wellness-driven experiences. From transformational retreats to soulful gatherings, we’re creating spaces for midlifers to connect deeply with themselves and each other—while having a whole lot of fun along the way.

About The Role:

As COO, you’ll join our founding team at a critical moment of rapid growth, refinement, and momentum. You’ll bring structure to the chaos, help scale what’s working, and fix what’s not - fast. This role requires a strategic operator with startup hustle, Community or Membership background, some hospitality experience, and a love for building systems that support human-centered, community-driven experiences.

You’ll work hand-in-hand with our CEO and creative leads to evolve the business week by week, pivot when needed, and help build a brand that makes real impact.

What You'll Do:

• Build and Scale Ops: Architect the operational backbone of JORNY—from the Membership structure and location setup to daily guest/member experience, team workflows, and backend systems.
• Launch and Optimize: Help open new Houses and destinations. Ensure fast, on-the-ground execution with repeatable playbooks that can evolve quickly.
• Adapt and Pivot: Test ideas, collect feedback, and help the team pivot fast as we learn what works across different markets and member types.
• Drive Performance: Track and improve key KPIs (retention, revenue, margin, NPS, team performance). Identify and solve bottlenecks early.
• Lead the Team: Support and mentor House Managers, Experience Leads, and remote staff. Build a team culture of ownership, pace, and care.
• Create Systems: Bring order to our startup chaos—implement systems for onboarding, logistics, procurement, member communication, scheduling, and more.
• Cross-Team Execution: Collaborate with Product, Marketing, Membership, and Community teams to keep the experience consistent, inspiring, and operationally sound.

Who You Are:

• A hands-on operator with at least 5–10 years in hospitality, travel, or community/membership-driven businesses—preferably with startup or early-stage experience.
• Calm under pressure and fast on your feet - comfortable making quick decisions with limited data.
• Strategic thinker and ruthless prioritizer who knows when to build from scratch and when to simplify.
• A natural leader who empowers teams, builds systems, and sets a strong pace while keeping the mission at the center.
• Excited by building something new, undefined, and constantly evolving.
• Deep belief in our mission—creating connection, meaning, and joy in midlife.

What We Offer:

• A founding role in one of the most exciting new lifestyle brands for the 50+ generation.
• High impact, high responsibility, and high flexibility from day one.
• Access to all JORNY Houses, retreats, and events—live what we build.
• Opportunity to co-shape the brand, business model, and company culture from the ground up.

Seniority level

• Executive

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Housing and Community Development