Chief Operating Officer

One Purse; Winter Park (FL); On-site; USD 110,000 - 125,000; Full time

Benefits offered by this job

Employee Dental

Vision Insurance

Disability Insurance (short & long‑amp

Life Insurance

Flex PTO

Job summary

One Purse, a nonprofit based in Winter Park, FL, seeks a Chief Operating Officer to lead daily operations and ensure efficient, compliant program delivery across Employment, Education, and Empowerment initiatives.

The COO will supervise staff, streamline processes, and work with the executive team on financial stewardship, budgeting, and cross-functional strategy to maximize impact for survivors and vulnerable communities.

Qualifications

• Bachelor’s degree in business, management, nonprofit administration, or related field.
• 7–10 years of senior operational leadership experience.
• Experience building KPI dashboards and operational processes.
• Strong financial literacy and budget oversight.
• Experience leading cross-functional teams and building inclusive cultures.
• Excellent communication and collaboration with staff, donors, and partners.

Responsibilities

• Provide enterprise-wide operational leadership, aligning revenue, donor engagement, program delivery, and e-commerce execution into a unified model.
• Oversee end-to-end operational workflows from donor intake through resale, fulfillment, and impact reporting, ensuring efficiency and excellence.
• Identify process gaps and implement disciplined execution across functions.
• Lead planning processes and weekly leadership meetings, aiming for high completion of Rock/Priorities.
• Establish KPI dashboards to monitor progress and reduce cycle times.
• Strengthen clarity around roles and accountability across teams.

Skills

Strategic Planning

Operations Management

Leadership

Financial Forecasting

KPI Dashboards

Education

Bachelor’s degree in Business/Nonprofit

Master’s degree preferred

Tools

EOS (Entrepreneurial Operating System)

Job description

Company Description

One Purse is a nonprofit organization dedicated to empowering women rebuilding their lives after domestic abuse and trafficking by providing transformative resources and pathways to wholeness and financial independence. Through focused Employment, Education, and Empowerment programs, One Purse works to eliminate barriers to economic freedom for vulnerable women locally and across the nation. The organization leverages “the power of the purse” to connect participants with meaningful opportunities, practical skills, and supportive networks. Team members collaborate closely with community partners, donors, and advocates to expand impact and reach. This is a mission-driven environment where operational excellence directly supports life-changing outcomes for program participants.

Role Description

The Chief Operating Officer (COO) is a full-time, on-site leadership role based in Winter Park, FL, responsible for overseeing daily operations and ensuring that One Purse’s programs run efficiently and effectively. The COO will manage operational planning, streamline processes, and coordinate cross-functional initiatives to support Employment, Education, and Empowerment programs. This role includes supervising key staff, monitoring performance metrics, and implementing policies and procedures that align operations with strategic goals and compliance requirements. The COO will collaborate with the executive team on financial stewardship, budget management, and resource allocation to maximize impact. Day-to-day responsibilities also involve building strong relationships with community partners, enhancing internal communication, and fostering a culture of accountability, equity, and continuous improvement.

Qualifications

• Strong Business Planning skills, including strategic planning, program scaling, and goal setting aligned with organizational mission.
• Demonstrated Operations Management experience overseeing processes, teams, and systems in a nonprofit or mission-driven environment.
• Excellent Analytical Skills for interpreting data, tracking KPIs, and making evidence-based operational decisions.
• Solid Finance and Budgeting skills, including financial oversight, forecasting, and responsible resource management.
• Proven leadership experience managing cross-functional teams and developing high-performing, inclusive work cultures.
• Outstanding communication and interpersonal skills for collaborating with staff, participants, donors, and community partners.
• Experience in nonprofit management, social services, or related fields supporting survivors or vulnerable communities is highly beneficial.
• Bachelor’s degree in Business, Management, Nonprofit Administration, or related field; advanced degree or equivalent experience is preferred.

Company Description

One Purse is a nonprofit organization dedicated to empowering women rebuilding their lives after domestic abuse and trafficking by providing transformative resources and pathways to wholeness and financial independence. Through focused Employment, Education, and Empowerment programs, One Purse works to eliminate barriers to economic freedom for vulnerable women locally and across the nation. The organization leverages “the power of the purse” to connect participants with meaningful opportunities, practical skills, and supportive networks. Team members collaborate closely with community partners, donors, and advocates to expand impact and reach. This is a mission-driven environment where operational excellence directly supports life-changing outcomes for program participants.

Role Description

The Chief Operating Officer (COO) is a full-time, on-site leadership role based in Winter Park, FL, responsible for overseeing daily operations and ensuring that One Purse’s programs run efficiently and effectively. The COO will manage operational planning, streamline processes, and coordinate cross-functional initiatives to support Employment, Education, and Empowerment programs. This role includes supervising key staff, monitoring performance metrics, and implementing policies and procedures that align operations with strategic goals and compliance requirements. The COO will collaborate with the executive team on financial stewardship, budget management, and resource allocation to maximize impact. Day-to-day responsibilities also involve building strong relationships with community partners, enhancing internal communication, and fostering a culture of accountability, equity, and continuous improvement.

Qualifications

• Strong Business Planning skills, including strategic planning, program scaling, and goal setting aligned with organizational mission.
• Demonstrated Operations Management experience overseeing processes, teams, and systems in a nonprofit or mission-driven environment.
• Excellent Analytical Skills for interpreting data, tracking KPIs, and making evidence-based operational decisions.
• Solid Finance and Budgeting skills, including financial oversight, forecasting, and responsible resource management.
• Proven leadership experience managing cross-functional teams and developing high-performing, inclusive work cultures.
• Outstanding communication and interpersonal skills for collaborating with staff, participants, donors, and community partners.
• Experience in nonprofit management, social services, or related fields supporting survivors or vulnerable communities is highly beneficial.
• Bachelor’s degree in Business, Management, Nonprofit Administration, or related field; advanced degree or equivalent experience is preferred.

Key Responsibilities

• Provide enterprise-wide operational leadership, aligning revenue generation, donor engagement, program delivery, and e-commerce execution into a unified performance model.
• Oversee end-to-end operational workflows from donor intake through resale, fulfillment, and impact reporting, ensuring efficiency, predictability, and excellence across warehouse, inventory, and multi-channel e-commerce systems.
• Align cross-functional teams, build systems and accountability structures, and identify process gaps that slow execution or create compliance risk.
• Lead quarterly and annual planning processes; run the weekly leadership meeting; and drive disciplined execution with a target of 90% or greater Rock/Priorities completion while increasing execution velocity and systematically reducing project backlog.
• Establish and maintain KPI dashboards that create consistent performance transparency across all functions, monitor progress on strategic initiatives, and reduce project cycle time from initiative to implementation.
• Strengthen clarity around roles, decision-making, and accountability across teams to support aligned and effective execution.
• Ensure strategic priorities, financial performance, and cross-functional initiatives are properly sequenced, resourced, and executed with discipline.
• Provide consistent coaching and support to Directors and senior staff, strengthening leadership capability and reinforcing a culture of ownership, accountability, and excellence.
• Nurture a healthy culture by embracing, modeling and reinforcing organizational values among all team members, including program staff, leadership, contractors and volunteers.
• Clarify roles, responsibilities, and expectations to strengthen team alignment, reduce ambiguity, and empower staff to lead within their areas of ownership.
• Partner with the CEO and finance staff to manage budget, financial reporting, and forecasting, as needed.
• Support the strategic shift toward increased earned revenue by building the operational foundation that enables continued e-commerce growth and long-term revenue diversification.
• Serve as the operational lens on legal compliance, ensuring policies, contracts, and processes meet applicable regulatory requirements.

Position Requirements

1. 1. Bachelor's degree in business administration, operations, nonprofit management, or a related field.
2. 2. Seven to ten years of senior operational leadership experience as a COO, Integrator, VP of Operations, or equivalent.
3. 3. Demonstrated success scaling founder-led or entrepreneurial organizations into structured, accountable institutions.
4. 4. Strong technical skills and a proven ability to build KPI dashboards, performance frameworks, and operational processes from the ground up.
5. 5. Strong systems-thinking skills with the ability to see across functions, identify root causes, and design scalable structures that support long-term growth.
6. 6. High emotional maturity and confidence leading strong, mission-driven professionals across diverse functions.
7. 7. Financial literacy and comfort with data-driven decision-making and budget oversight
8. 8. Master’s degree preferred.
9. 9. Experience with multi-channel e-commerce, logistics, product-based operations, or warehouse management preferred.
10. 10. Familiarity with EOS (Entrepreneurial Operating System) or similar management frameworks preferred.
11. 11. Background in nonprofit or mission-driven organizations preferred.

Competencies Required

• Strategic and Systems Thinking Sees across functions, identifies root causes, and designs scalable structures that turn long-term vision into clear operational priorities.
• Execution and Accountability Builds practical systems, performance measures, and ownership structures that keep priorities moving and make progress visible.
• Decision-Making in Ambiguity Anticipates challenges, addresses issues early, and moves work forward with sound judgment even when information is incomplete.
• People Leadership and Team Development Leads with clarity and care, sets high standards, builds trust, and helps leaders succeed within their areas of ownership.
• Financial and Operational Acumen Uses data, financial information, and operating measures to guide decisions, improve performance, and support sustainable growth.

Please note: This job description was designed as a summary of the typical function of the job and is not a comprehensive list of all possible job responsibilities. The tasks and duties might differ from those outlined above, and other duties, as assigned, may be part of the job.

Compensation Plan

• Base Salary $110,000 - $125,000, commensurate with experience
• Benefits include: Employee Dental, Vision, Short and Long-Term Disability, and Life Insurance
• Flex PTO time with approval