Chief Operating Officer

Socket.dev; West Lake Hills (TX); On-site; USD 180,000 - 260,000; Full time

Job summary

Crane Center in Texas is seeking a Chief Operating Officer to oversee business development, operations, and administrative services. The COO will be based in Austin, reporting to the CEO, and will guide execution of strategic plans across three locations to drive growth, control costs, and ensure compliance and patient safety.

You will lead cross-functional teams, align departments, monitor KPIs, and implement scaling strategies.

Qualifications

• 10+ years of progressive executive leadership experience.
• At least 5 years in a senior operational role.
• Bachelor’s degree in Nursing, Clinical Sub Specialty or Business/Finance/Operations field.
• MBA or MHA preferred.
• Strong strategic planning and KPI driven management.

Responsibilities

• Develop and monitor long-term metrics related to growth, productivity, quality, patient satisfaction and financial performance.
• Support physicians to achieve growth, productivity, quality and patient satisfaction metrics.
• Lead HR, IT, and Marketing to align annual targets and objectives.
• Oversee daily operations, optimize workflows, and establish policies.
• Monitor KPIs and report performance to CEO.
• Talent development and retention to build high-performing workforce.

Skills

Executive leadership

Strategic planning

Financial reporting

Operational leadership

Change management

Education

Bachelor's degree in Nursing or related field

MBA or MHA preferred

Job description

Overview

• Job Title: Chief Operating Officer (COO)
• Reports To: Chief Executive Officer (CEO)
• Department: Executive Leadership
• Job Type: Full-Time / Executive

Role Summary

The Chief Operating Officer (COO) oversees Crane Center’s business development, business operations, administrative services and procedures. The COO will be officed in Austin Texas, however he/she will be responsible for operations and the aforementioned activities at all three of Crane Center locations. As a key member of the executive team, the COO translates the Crane Center’s strategic vision into actionable operational plans that drive growth, expense management and control, quality assurance, patient safety, patient satisfaction, patient communications, office based clinical services, regulatory compliance and medical records , while ensuring sustainable financial performance.

Key Responsibilities

• Metrics and Target Setting: Partner with the CEO and, as appropriate, other members of the leadership team to develop, monitor and then communicate to the attending staff and clinical and support staff, long term, metrics related to growth, productivity, quality, patient satisfaction and financial performance.
• Alignment: Partner with the CEO and, as appropriate, other members of the leadership team to support the attending physicians in achieving their individual metrics as they relate to growth, productivity, quality and patient satisfaction.
• Cross-Functional Leadership: Manage and mentor department heads and support staff across core areas including Human Resources, IT, and Marketing to ensure alignment with regards to annual targets and objectives.
• Operational Oversight: Manage daily business operations, optimize internal workflows, and establish policies that promote Crane Center’s operating performance and culture.
• Performance & Metrics: Monitor performance using Key Performance Indicators (KPIs), delivering timely growth, operational performance, quality reports to the CEO.
• Talent & Scaling: Partner with the CEO and other members of the leadership team to manage effective recruiting, professional development, and retention strategies to build a stable and high-performing workforce.

Qualifications & Skills

• Experience: 10+ years of progressive executive leadership experience, with at least 5 years in a senior operational role (e.g. Practice Manager, VP of Operations or COO).
• Education: Bachelor’s degree in Nursing, Other Clinical Sub Spectialty or Business Administration, Finance, Operations Management, or a related field; Master of Business Administration or Health Administration (MBA or MHA) preferred.
• Core Competencies: Strategic planning, financial and operational reporting process optimization, and high-stakes problem-solving capabilities.
• Leadership Traits: Outstanding communication, emotional intelligence, resilience, and the ability to cultivate rising talent.