Chief Operating Officer

ASSOCIATION FOR COMMUNITY AFFILIATED PLANS; Washington (District of Columbia); On-site; USD 150,000 - 250,000; Full time

Job summary

A leading organization in healthcare is seeking a Chief Operating Officer (COO) to oversee operational excellence and drive strategic initiatives. The ideal candidate will possess extensive leadership experience in healthcare operations and a commitment to service quality. This role involves optimizing health plan operations and collaborating with various departments to ensure organizational growth and efficiency.

Qualifications

• Extensive healthcare operations leadership experience.
• Proven success in driving operational excellence.

Responsibilities

• Oversee operational functions in the Health Plan.
• Lead growth initiatives in provider network and enrollment.
• Collaborate with IT to enhance back-office scalability.

Skills

Leadership

Operational Excellence

Collaboration

Innovation

Job description

Chief Operating Officer (COO) - HSCSN

The Chief Operating Officer (COO) is a key leadership role within HSCSN, responsible for overseeing operational excellence across the organization. This executive ensures the strategic direction and performance of critical departments that form the operational backbone of the enterprise.

As part of the executive leadership team, the COO influences the organization’s ability to fulfill its mission through optimized operations. The role requires a transformational leader who balances operational efficiency with innovation, maintaining a focus on service quality and organizational growth.

Essential Job Duties:

• Oversee operational functions in the Health Plan, including Administrative Support, Claims Operations, Provider Relations and Network Management, Enrollee Services, Marketing, and Outreach.
• Lead growth initiatives in provider network and enrollment, supporting new market expansion.
• Optimize health plan operations, monitor KPIs, and manage administrative costs.
• Collaborate with IT to identify technology and automation solutions to enhance back-office scalability.
• Serve as a liaison to Shared Services and regulatory bodies.
• Contribute to the strategic planning of the Health Plan and develop policies to achieve business goals.
• Maintain knowledge of local network development, provider relations, and compliance issues.
• Provide enterprise leadership, mentoring, and communication to ensure high performance.
• Establish influence within the Executive Leadership Team and with the Board of Directors.
• Lead projects related to operations, provider cost savings, and cross-organizational initiatives.
• Work with management to develop systems, processes, and personnel strategies for organizational growth.

Other Duties:

Perform additional duties as assigned.

Leadership and Collaboration:

• Align operational strategies with corporate objectives in collaboration with C-suite colleagues.
• Provide direction and professional development to departmental leaders, fostering a culture of accountability and innovation.
• Represent HSCSN externally with providers, community organizations, and regulatory bodies, building strategic partnerships.

Leadership Skills:

• Extensive healthcare operations leadership experience.
• Proven success in driving operational excellence and leading multiple departments.
• Experience in developing growth strategies with strong financial acumen.

Additional Leadership Attributes:

• Commitment to service quality and operational efficiency.
• Innovation and continuous improvement focus.

Collaboration Skills:

• Foster a creative and inclusive environment.
• Encourage effective communication and teamwork.
• Drive collaborative efforts to achieve organizational goals.

Supervisory Responsibilities:

Provide general direction to staff members.

Other Considerations:

• Blood Borne Pathogen Exposure: Category II.
• Protected Health Information Access Level: Level IV – Full Access.
• Work Environment: Office setting.
• Physical Requirements: Sedentary work with occasional lifting and walking.