Chief Operating Officer

Transit Technologies; United States; Remote; USD 180,000 - 205,000; Full time

Job summary

A leading technology company is seeking a Chief Operating Officer to drive operational excellence and support strategic business initiatives. This executive role involves oversight of internal operations, HR, sales enablement, and performance management in a high-growth SaaS environment. Ideal candidates will possess extensive leadership experience and a strong strategic vision, combined with excellent interpersonal skills and an operational excellence mindset.

Qualifications

• 15+ years of senior leadership experience, with 5+ years in a COO role.
• Strong strategic thinking with ability to execute plans.
• Excellent interpersonal and communication skills.

Responsibilities

• Oversee internal operations and strategic business plans.
• Lead cross-functional teams to enhance operational efficiency.
• Track KPIs for organizational health and team performance.

Skills

Strategic Thinking

Interpersonal Skills

Operational Excellence

Data Analysis

Leadership

Education

Bachelor’s degree in Business Administration

MBA or equivalent advanced degree

Job description

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Transit Technologies serves as the parent company to a diverse network of transportation products and services that, together, cover the entire lifecycle of a vehicle using best-in-class software. An industry leader in the making, Transit Technologies is on a path to becoming a one-stop shop for transit solutions; a full end-to-end provider of revolutionized mobility services.

Chief Operating Officer (COO)

Location: Remote

Reports to: Chief Executive Officer (CEO)

Job Type: Full-time | Exempt

About Transit Technologies

Transit Technologies is a fast-growing, mission-driven company transforming the transportation landscape with cutting-edge, scalable software solutions. We serve transit agencies and operators across the nation with systems that enable dynamic routing, safety and workforce oversight, and performance management.

We are seeking a strategic, results-oriented Chief Operating Officer (COO) to oversee our internal operations, business enablement functions, and organizational effectiveness. This critical executive role will work closely with the CEO and leadership team to drive operational excellence, enable scalable service delivery, and foster cross-functional alignment to support continued growth and customer success.

Key Responsibilities

Strategic Leadership

• Partner with the CEO and executive team to define and implement company-wide strategies and multi-year operational plans.
• Lead cross-functional alignment to ensure internal operations support business objectives, growth initiatives, and a high-performance culture.
• Champion a data-driven, client-first mindset across the organization.

Business Enablement Oversight

• Lead and integrate key business support functions to ensure efficient operations and organizational scalability:
• Human Resources: Oversee talent acquisition, benefits, compliance (FMLA, EEOC), performance management, and employee engagement.
• Sales Enablement: Manage sales workflows, contract lifecycle, revenue operations, system optimization, and reporting.
• Business Operations Leadership: Provide strategic oversight of customer-facing operational units responsible for delivering transportation services:
• Professional Services: Manage implementation and onboarding for new and expanding client projects.
• Key functions include project management, platform configuration, data migration, user training, and go-live support.
• Drive operational consistency and client satisfaction during deployment.
• Service Delivery: Oversee all post-implementation service functions, including technical support, account management, and service quality monitoring.
• Ensure SLA adherence, continuous service improvement, and client retention.
• Program Management Office (PMO): Ensure successful program execution through structured project planning, stakeholder engagement, and delivery governance.
• Business Operations: Ensure accurate and timely payroll, tax compliance, business licensing, and corporate registrations.

Operational Governance

• Build and maintain operational frameworks to ensure delivery excellence, scalability, and risk mitigation across business units.
• Collaborate with the General Counsel to manage enterprise risk, regulatory compliance, crisis management, and legal matters.

Performance Management

• Define and track KPIs to monitor organizational health and team performance.
• Drive continuous improvement initiatives through data insights, benchmarking, and feedback loops.
• Deliver regular dashboards and executive-level reporting to the CEO and Board of Directors.

Requirements

Education

• Bachelor’s degree in Business Administration, Operations Management, Organizational Leadership, or a related field (required).
• MBA or equivalent advanced degree strongly preferred.

Experience

• 15+ years of senior leadership experience, including 5+ years in a COO or similar executive operations role within a high-growth SaaS, technology, or service-based organization.
• Proven track record of leading and scaling internal operations and enabling business teams through periods of growth.
• Experience managing HR, sales operations, business operations, and program governance at an executive level.
• Strong strategic thinking with the ability to translate high-level vision into practical execution plans.
• Operational excellence mindset with a deep understanding of systems, processes, and organizational design.
• Skilled in using KPIs, dashboards, and data analytics for performance management and decision-making.
• Excellent interpersonal and communication skills with a collaborative leadership style.
• Adept at leading change, building culture, and aligning diverse teams around shared goals.
• Comfortable navigating ambiguity, scaling systems, and building infrastructure for sustained growth.

Success Factors

• A systems thinker who can balance strategic vision with day-to-day operational detail.
• Demonstrates strong execution and accountability for measurable outcomes.
• Collaborates effectively across executive, technical, and client-facing teams.
• Proactive, disciplined, and highly organized with a strong sense of ownership.
• Embraces a growth mindset and models values of integrity, curiosity, and service excellence.

Why you should join our team…

At Transit-Technologies, we hire team members who can take initiative and ownership of their role and are dedicated to finding new clients and enhancing the experience of existing ones. Our work is extremely fast-paced and never the same from day to day, and our team members appreciate the autonomy to manage their daily workload and contribute to the success of our company. We work with amazing software solutions that have a great impact on the transportation industry providing service to their communities every day. We find that the experience they gain helps them grow in their technical expertise and overall presentation skills, contributing to their overall professional development.

•Transit-Technology is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information, or any other legally recognized protected basis under federal, state, or local laws, regulations, or ordinances.

Seniority level

• Seniority level

  Executive

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Transportation, Logistics, Supply Chain and Storage and Software Development

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