Chief Operating Officer

Play Rugby USA; New York (NY); Hybrid; USD 115,000 - 125,000; Full time

Benefits offered by this job

Health insurance (employer-supported)

401k

12 paid holidays

Generous PTO

Professional development opportunities

Job summary

Play Rugby USA, a mission-driven youth development organization, is hiring a Chief Operating Officer to integrate systems across programs, fundraising, and operations. The COO partners with the Executive Director and Chief Program Officer to drive strategy, structure, and scalable processes.

The role oversees HR, finance, risk, compliance, and vendors, while fostering a culture of accountability and continuous improvement. Hybrid work with in-office days is expected.

Qualifications

• 10+ years of progressive leadership in nonprofit operations or related fields.
• Demonstrated success building systems, processes, and cross-functional alignment.
• Strong nonprofit finance, HR operations, compliance, and governance knowledge.

Responsibilities

• Lead organizational strategy, planning, and priority setting with ED and CPO.
• Oversee HR, finance, risk management, compliance, and vendors.
• Strengthen culture, talent lifecycle, coaching, and manager effectiveness.
• Ensure financial management, internal controls, and annual audit readiness.
• Engage with the board to provide actionable operational insights.

Skills

Leadership

Nonprofit operations

HR operations

Communication

Change management

CRM systems

Microsoft 365

Education

Master's in nonprofit management

Tools

Salesforce

Microsoft 365

Job description

Play Rugby USA is a mission‑driven youth development organization that believes in the power of sport to empower and inspire youth from underserved communities to go forward and realize their true potential.

The Chief Operating Officer (COO) is a new role at Play Rugby and will serve as Play Rugby’s organizational integrator - building and managing the systems, processes, and infrastructure that form the operational backbone for program delivery, fundraising, and organizational effectiveness. As a key partner to the Executive Director (ED) and Chief Program Officer (CPO), the COO ensures the organization operates with clarity, alignment, and a shared sense of purpose.

Play Rugby seeks a COO who will bring operational discipline, passion for Play Rugby’s mission, and a commitment to fostering teamwork, communication, and accountability across the organization. By strengthening coordination, capacity, and values‑driven practices, the COO enables the team to carry out strategic priorities effectively and ensures Play Rugby employees feel supported, connected, and inspired to do their best work.

Reporting Structure

• The Chief Operating Officer reports to the Executive Director
• The Chief Operating Officer manages the Director of Operations; Executive Assistant; and key operational vendors

Core Responsibilities

1. Organizational Leadership & Strategy Execution:

The COO partners with the ED and CPO to set organizational priorities and translate strategic goals into actionable plans. This includes:

• Strategic partnership with ED and CPO to define priorities
• Operational planning that turns strategy into actionable next steps
• Structure & capacity recommendations to support organizational health
• Cross‑team alignment to maintain coordinated workflows

2. Operations & Systems Management:

The COO oversees core operational functions and ensures systems, processes, and workflows are reliable, efficient, and aligned with organizational needs. This includes:

• Operational oversight of HR, finance, risk management, compliance, and vendors
• Process improvement to strengthen workflows and tools
• Technology systems management to support team and organizational goals
• Policy management including development, maintenance, and implementation of organizational policies and procedures

3. People, Culture & HR Oversight:

The COO supports the creation of a positive organizational culture grounded in communication, accountability, and continuous improvement, and ensures HR systems are clear, equitable, and supportive of employee success. This includes:

• Culture building that promotes communication and accountability
• Talent lifecycle oversight of hiring, onboarding, and performance management
• Talent development through coaching and growth opportunities
• Manager coaching to strengthen supervisory practices

4. Finance & Compliance:

In partnership with Play Rugby’s bookkeepers, the COO ensures the organization has strong financial management practices and meets all compliance requirements. This includes:

• Financial management and oversight of budgeting, reporting, and internal controls
• Compliance oversight across nonprofit regulations, risk management areas, and best practices for youth-serving nonprofits
• Audit & controls including leadership and coordination of the annual audit

5. Board & Stakeholder Engagement:

The COO supports the ED in ensuring directors have the insight, analysis, and materials needed for effective governance. This includes:

• Board leadership through preparation of operational insights, dashboards, and strategic updates
• Committee partnership with finance, operations, and governance committees
• Governance practices including documentation, compliance, and policy alignment

Qualifications

Required

• 10+ years of progressive leadership experience, ideally in nonprofit operations, youth development, education, human resources, or related fields
• Demonstrated success building systems, processes, and cross‑functional alignment in a growing organization
• Strong understanding of nonprofit finance, HR operations, compliance, and organizational management
• Demonstrated success managing teams and supervising employees
• Ability to diagnose root‑cause issues and implement sustainable solutions
• Excellent communication, relationship‑building, and change management skills
• Commitment to Play Rugby’s mission and values
• Experience with Salesforce or similar CRM systems preferred
• Experience overseeing organizational use of Microsoft 365 tools and collaboration systems preferred

Core Competencies

• Systems thinker who sees patterns and builds structures to support long‑term stability.
• Integrator who ensures teams work cohesively rather than in silos.
• Operational executor who turns strategy into clear, actionable plans.
• People‑centered leader who builds trust and supports employee growth.
• Calm, adaptive problem solver who stabilizes situations and prevents future issues.
• Change leader who helps teams navigate transitions with clarity and confidence.

The salary range for this role is $115,00 - $125,000, commensurate with experience.

• employer-supported health insurance (medical, dental, vision)
• 401k
• 12 paid holidays per year
• generous PTO
• professional development opportunities

Play Rugby has a flexible, hybrid work environment with staff expected to be in-office 2-3 days per week. Play Rugby’s office is currently located in midtown Manhattan.

Play Rugby is an equal opportunity employer and encourages candidates of all backgrounds to apply. We celebrate diversity and are committed to creating an inclusive environment for all employees.