Chief Operating Officer (COO)

Boldnewheights; Baltimore (MD); On-site; USD 180,000 - 230,000; Full time

Benefits offered by this job

Collaborative work environment

Mission-driven organization

Opportunity to lead transformational work

Job summary

Boldnewheights in Baltimore, MD is seeking a Chief Operating Officer (COO) to lead operational excellence within the organization. This executive role is pivotal in driving strategic initiatives, aligning partnerships, and ensuring effective execution across the organization's programs.

The ideal candidate will possess a Bachelor's degree and have over 10 years of leadership experience, excelling in complex environments. Join us in making a lasting impact in our community.

Qualifications

• 10+ years of progressive leadership experience in operations or organizational leadership.
• Proven ability to lead cross-functional teams and drive execution.
• Experience building and scaling systems, processes, and infrastructure.

Responsibilities

• Lead day-to-day operations across the organization.
• Translate strategic priorities into actionable operational plans.
• Drive accountability, performance, and execution discipline.

Skills

Leadership

Operational management

Strategic planning

Cross-functional teamwork

Education

Bachelor's degree in Business, Public Administration, Nonprofit Management, or related field

Job description

Chief Operating Officer (COO)

Baltimore, MD | Full-Time | $180,000 – $230,000

About Park Heights Renaissance

Park Heights Renaissance (PHR) is a 501(c)(3) nonprofit organization leading one of the largest and most complex community revitalization efforts in Baltimore. Serving over 22,000 residents across 12 neighborhoods, PHR acts as the “community quarterback,” aligning residents, partners, government agencies, and private stakeholders to drive long-term, measurable change.

Through a Collective Impact Model, PHR advances a place-based strategy focused on improving economic mobility and addressing the root causes of poverty across six key pillars:

• Workforce Development
• Education & Out-of-School Time
• Housing & Real Estate Development
• Business & Commercial Revitalization
• Community Leadership
• Community Wellness & Safety

The Opportunity

The Chief Operating Officer (COO) is a key executive leader responsible for translating strategy into action and ensuring coordinated execution across Park Heights Renaissance’s initiatives.

This role leads implementation across three core portfolios:

• Economic Wealth
• Human & Community Development
• Capital Projects

The COO will build and manage an ecosystem of aligned partners, programs, and investments—ensuring resources are deployed effectively and community outcomes are achieved at scale.

What You’ll Do

Operational Leadership & Execution

• Lead day-to-day operations across the organization
• Translate strategic priorities into actionable operational plans
• Drive accountability, performance, and execution discipline

Organizational Infrastructure & Systems

• Build scalable systems, workflows, and operational processes
• Ensure efficiency across administrative and support functions
• Oversee tools and systems that support execution and tracking

Process Optimization & Performance

• Identify and implement process improvements
• Standardize best practices across teams
• Monitor and enhance organizational performance metrics

Vendor & Partnership Management

• Oversee vendor selection, procurement, and contracts
• Manage relationships with consultants and service providers

Financial & Resource Alignment

• Partner with Finance to align operations with budget and strategy
• Ensure efficient and effective use of organizational resources

Risk Management & Compliance

• Ensure compliance with regulatory and organizational requirements
• Support audit readiness and internal controls

Leadership & Team Development

• Lead and develop high-performing, cross-functional teams
• Foster a culture of accountability, collaboration, and continuous improvement

What Success Looks Like

• Establish a high-performing operational framework
• Strengthen cross-functional alignment and communication
• Build scalable systems and processes
• Improve efficiency and reduce redundancies
• Enhance accountability, reporting, and performance visibility

Why Join Park Heights Renaissance?

• Lead transformational work in one of Baltimore’s most dynamic communities
• Be part of a mission-driven organization focused on long-term impact
• Work in a collaborative, innovative, and outcomes-driven environment

Requirements

What You Bring:

Required

• Bachelor’s degree in Business, Public Administration, Nonprofit Management, or related field
• 10+ years of progressive leadership experience in operations or organizational leadership
• Proven ability to lead cross-functional teams and drive execution
• Experience building and scaling systems, processes, and infrastructure
• Strong leadership experience in complex, mission-driven environments

Preferred

• Master’s degree (MBA, MPA, or related field)
• Experience in nonprofit, public sector, or community-based organizations
• Experience with collective impact or place-based initiatives
• Experience working closely with executive leadership and boards