Chief Operating Officer

Black Diamond Pest Control; Jeffersonville (IN); On-site; USD 120,000 - 180,000; Full time

Job summary

Black Diamond Pest Control is seeking an experienced Chief Operating Officer or Senior VP of Operations to translate the CEO's strategic plans into actionable goals. You will oversee daily operations, cross-functional teams, and ensure scalable processes across locations.

Responsibilities include monitoring KPIs, optimizing margins, building repeatable systems, and mentoring department heads. A data-driven leader with strong EQ and P&L insight will thrive in this high-growth service environment.

Qualifications

• 10+ years of progressive operational leadership experience
• 5+ years operating at the executive or senior management level within the service sector
• Proven track record of scaling service-based business models
• Experience implementing structured operating frameworks (strong advantage)
• Execution-oriented: translate growth targets into concrete weekly/monthly scorecards
• High Emotional Intelligence (EQ) for managing frontline staff and executives
• Data & financial acumen: read P&L, labor-cost reports, capacity utilization metrics

Responsibilities

• Translate the CEO's strategic plans into actionable operational goals, budgets, and milestones.
• Monitor KPIs, track operational dashboards, and eliminate bottlenecks.
• Design, implement, and streamline company policies, workflows, and quality assurance standards.
• Oversee daily operations: manage end-to-end service delivery workflows, client onboarding, and quality assurance.
• Build, document, and scale repeatable operational systems to support multi-location or high-growth expansion.
• Partner with the CEO to manage departmental budgets, labor forecasting, and operating expense targets.
• Monitor gross margins across service lines, identify inefficiencies in scheduling, vendor contracts, or resource allocation.
• Directly oversee and mentor operational leaders; address high-turnover environments with engagement and retention strategies.
• Break down silos between sales, account management, and operations to align delivery with promises made during the sales cycle.

Skills

Leadership

EQ

Data-driven decisions

P&L awareness

Education

Bachelor’s degree in Business Administration/Operations/Finance or related field

Job description

• Primary Relationship: Reports directly to the CEO; acts as the trusted internal operational counterpart to the CEO’s outward-facing strategy role.
• Core Function: Directs day-to-day business operations, administrative workflows, and cross-functional teams to ensure maximum productivity, compliance, and growth.

Key Responsibilities

• Operational Execution: Translate the CEO's strategic plans into actionable operational goals, budgets, and milestones.
• Performance & Metrics: Monitor Key Performance Indicators (KPIs), track operational dashboards, and eliminate business bottlenecks.
• Process Improvement: Design, implement, and streamline company policies, workflows, and quality assurance standards.

Service Delivery & Operational Excellence

• Oversee Daily Operations: Manage end-to-end service delivery workflows, front-line operations, client onboarding, and quality assurance.
• Process Scaling: Build, document, and scale repeatable operational systems to support multi-location or high-growth expansion.
• Budget & Cost Control: Partner with the CEO to manage departmental budgets, labor forecasting, and operating expense targets.
• Margin Optimization: Monitor gross margins across service lines, identifying inefficiencies in scheduling, vendor contracts, or resource allocation.
• Manage Department Heads: Directly oversee and mentor operational leaders
• Labor & Workforce Planning: Address high-turnover service environments by championing employee engagement, training programs, clear accountability metrics, and retention strategies.
• Cross-Functional Alignment: Break down silos between sales, account management, and operations to ensure promises made during the sales cycle match actual delivery.

Qualifications & Requirements

Education

• Bachelor’s degree in Business Administration, Operations, Finance, or a related field preferred

Experience

• 10+ years of progressive operational leadership experience, with at least 5 years operating at the executive or senior management level within the service sector.
• Proven track record of scaling service-based business models, managing large multi-location teams, and handling P&L responsibilities.
• Experience implementing structured operating frameworks is a strong advantage.
• Execution-Oriented: Ability to turn abstract growth targets into concrete weekly and monthly scorecards.
• High Emotional Intelligence (EQ): Exceptional interpersonal and conflict-resolution skills for managing both frontline service staff and executive stakeholders.
• Data & Financial Acumen: Strong capability to read P&L statements, labor-cost reports, and capacity utilization metrics to make fast, evidence-based decisions.