Chief of Strategic Operations & Excellence

LEAP of California; San Mateo (CA); On-site; USD 160,000 - 185,000; Full time

Job summary

LEAP of California seeks a senior operations leader to partner with the CEO in setting strategic priorities and a multi-year roadmap for the agency. You will translate strategy into accountable plans, dashboards, and reporting to surface progress and risks.

You will drive systems implementation (Salesforce CRM, WorkMarket, Microsoft 365) and optimize workflows, governance, and cross-functional processes across programs, services, and finance.

Qualifications

• Master’s degree or equivalent in a relevant field.
• Seven to ten years of operations or leadership experience with cross-functional execution.
• Experience leading systems implementation, transformation, and change management.
• Proficiency with CRM, Microsoft 365, dashboards, and workflow tools.
• Nonprofit/healthcare/social services familiarity is a plus.

Responsibilities

• Partner with the CEO to set annual priorities and a multi-year roadmap.
• Translate strategy into project plans with owners, milestones, resources, and success metrics.
• Establish dashboards and regular leadership reporting highlighting progress, risks, and decisions needed.
• Oversee systems implementation and optimization (CRM, MS 365, dashboards) with data governance.
• Supervise operations functions, budgets, and cross-department handoffs.
• Support external relations, board updates, and vendor partnerships.

Skills

Cross-functional leadership

Project management

Analytical skills

Financial skills

Technology skills

CRM proficiency

Microsoft 365

Dashboards

Workflow tools

Education

Master’s degree in Public Administration or related field

Tools

CRM systems

Microsoft 365

Dashboards tooling

Workflow tools

Job description

LEAP of California seeks a senior operations leader to partner with the CEO in setting strategic priorities and a multi-year roadmap for the agency. You will translate strategy into accountable plans, dashboards, and reporting to surface progress and risks.

You will drive systems implementation (Salesforce CRM, WorkMarket, Microsoft 365) and optimize workflows, governance, and cross-functional processes across programs, services, and finance.