Chief of Staff

Knot; New York (NY); On-site; USD 140,000 - 220,000; Full time

Benefits offered by this job

Annual bonus

Equity

Full health insurance

Unlimited PTO

Parental leave

Office NYC Flatiron

Ergonomic chair

Free meals

Job summary

Knot is building connected merchant and banking experiences, with a flagship CardSwitcher product that updates cards on file across merchant accounts. The team in NYC seeks a Chief of Staff to partner with the CEO and CTO, orchestrating strategic initiatives, executive communication, and cross‑functional collaboration.

You will shepherd day‑to‑day finance, fundraising efforts, and key projects while coordinating with investors, customers, and employees to keep Knot moving forward at pace in a

Qualifications

• Experience as a Chief of Staff or similar strategic/operational role in a high-growth tech startup.
• Ability to navigate ambiguity and deliver results with minimal direction.
• Proactive, adaptive, and relentlessly organized with strong communication.

Responsibilities

• Direct collaboration with the CEO and CTO to execute tasks from day-to-day to strategic initiatives.
• Attend CEO meetings, calls, and events, sometimes in the CEO's stead.
• Extend the CEO’s reach and clarity across the company.
• Coordinate with executives, employees, customers, investors, and candidates via email, calendar, and Slack.
• Plan in-office events and manage CEO appearances at conferences in NYC and across the country.
• Lead day-to-day financial operations and participate in fundraising-related projects.

Skills

Chief of Staff

Startup experience

Strategic operations

Executive communication

Tools

Financial modeling

Calendar management

Job description

About Knot

Knot’s mission is to empower consumers and businesses alike with connected merchant and banking experiences. Knot is like “Plaid for merchant connectivity.” We are building the platform connecting merchants to the many applications that consumers and businesses interact with everyday. Our flagship CardSwitcher product allows consumers to instantly update & manage their cards on file with online merchant accounts (e.g. Netflix or PayPal), while newer products like TransactionLink support the retrieval of receipt‑level transaction data and AgenticShopping enables 1‑click, native shopping experiences.

About Knot

Knot’s mission is to empower consumers and businesses alike with connected merchant and banking experiences. Knot is like “Plaid for merchant connectivity.” We are building the platform connecting merchants to the many applications that consumers and businesses interact with everyday. Our flagship CardSwitcher product allows consumers to instantly update & manage their cards on file with online merchant accounts (e.g. Netflix or PayPal), while newer products like TransactionLink support the retrieval of receipt‑level transaction data and AgenticShopping enables 1‑click, native shopping experiences.

Founded in 2021, Knot was founded by two brothers and Thiel Fellows - Rory and Kieran O’Reilly - and today powers connected online payment experiences for hundreds of thousands of consumers. Companies like American Express, PayPal, Current, BILT, Step, and more choose to embed Knot’s SDK in their apps to power best‑in‑class experiences for their customers.

Knot is proudly backed by a select group of investors, including Nava Ventures, 8VC, American Express, Plaid, and co‑founders & CEOs of prominent companies like Twitter, Warby Parker, Allbirds, Casper, Intercom, Deel, Italic, DraftKings, and many more.

About The Team

We’re a world‑class team hailing from all over the globe with the vast majority of the company in engineering roles. We are looking to further solidify our presence in NYC to be at the heart of the financial services ecosystem.

Our team is relentlessly focused on building for our customers and every member of the financial services ecosystem. We take our work seriously and have fun while doing it. Both are equally important.

What You’ll Be Doing

• Work directly with Rory (CEO) & Kieran (CTO) - to get done whatever needs to get done. You will be asked to execute projects ranging from “ensuring there are always snacks in the office” to “managing Knot's board of directors.”
• Join the CEO in meetings, calls, and at events, as well as in some cases attend in his stead.
• Extend the CEO’s reach, impact, and clarity of communication throughout the company.
• Select responsibilities may include:
• Coordinate and follow up with key individuals on the CEO’s behalf (e.g. employees, customers, investors, and candidates) via email, calendar, and Slack.
• Arrange in‑office events in Knot’s beautiful 4,000 sq. ft. NYC office (Flatiron).
• Coordinate CEO's attendance at conferences and events in NYC and across the country.
• Create deliverables for important lines of communication and projects, both internal to the company and externally (e.g. decks, write‑ups, research, etc.)
• Lead on day to day operational finance (taxes, expenses, payroll etc) as well as playing a key role in strategic finance projects (fundraising for example)
• Lead key projects that may otherwise not have a clear home in the company

What You’ll Need To Get The Job Done

• Experienced in a Chief of Staff role within a high growth, startup technology environment. Alternatively, you’ll have held another strategic/operational role with similar responsibilities (we’ve seen good success with people moving from Private Equity / Venture Capital / Investment Banking analyst roles for example)
• Get it done approach - you must be the person who knocks down walls to get things done.
• Proactive & adaptive - own and drive whatever task you have set.
• Thrive in ambiguity - and are able to deliver exceptional results whilst not always having a clearly defined path to success
• No egos - you might be leading a strategic meeting with investors, or making sure the office kitchen is stocked. Either way you own that task.
• You have the gravitas to play a key role in strategic meetings with investors, customers, board members etc

What We Offer

• Interesting and challenging work
• Competitive base salary (commensurate with experience) + up to 20% annual bonus + generous early employee equity
• 100% medical, dental, and vision insurance coverage for you and your dependents (U.S.)
• Unlimited PTO
• Parental leave
• Beautiful NYC office in the heart of Flatiron
• Herman Miller Aeron Desk Chair
• Food (snacks, frequent lunches, and often dinner for those working late)