Chief of Staff

DelDOT; New Castle (DE); On-site; USD 120,000 - 170,000; Full time

Job summary

Delaware Department of Health and Social Services (DHSS) seeks a Chief of Staff for the DMMA Office of the Director to provide executive guidance and ensure strategic priorities are executed. The role coordinates with division leadership, state partners, and external stakeholders to address policy, regulatory, and operational matters, and to advance critical initiatives.

The Chief of Staff will oversee staff, manage cross-unit priorities, and prepare briefings and reports for the Director,

Qualifications

• Experience advising senior leadership on policy and organizational matters.
• Strong communication and briefing preparation skills.
• Ability to coordinate cross-divisional initiatives.
• Experience in highly regulated environments.

Responsibilities

• Confers with the Director and leadership on policy and operational matters.
• Reviews issues and reports; routes to appropriate channels.
• Acts as liaison to the Office of the Secretary; coordinates requests and priorities.
• Coordinates with unit chiefs to advance division priorities.
• Prepares briefings, memoranda, and presentations for executive decisions.
• Represents the Director in meetings and external forums as assigned.
• Plans and directs Office of the Director activities and develops leadership programs.

Skills

Medicaid & health policy

Executive leadership support

Enterprise-wide coordination

Regulatory compliance

Change management

Job description

Introduction

Make a Difference with DHSS
Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.
We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.
For more information, please visit https://dhss.delaware.gov/dhss/ today!

Summary Statement

Summary Statement
Serves as Chief of Staff within the DMMA Office of the Director, providing expert advice and acting on behalf of the Director as assigned. Coordinates executive priorities, supports Division leadership, and helps ensure critical initiatives, decisions, and organizational priorities are effectively communicated and carried through to implementation.
Nature and Scope
The Chief of Staff reports to and receives general direction and guidance from the DMMA Director in terms of broad goals and objectives. The employee establishes methods for advancing executive priorities and assists in the administration and coordination of Division operations.
Work includes advising on administrative, operational, policy, personnel, regulatory, and organizational matters and handling critical and sensitive issues. The Chief of Staff provides guidance, consultation, and recommendations to Division leadership regarding policy implementation, agency priorities, and administrative concerns and keeps the Director apprised of relevant matters and emerging issues.
The Chief of Staff serves as the primary liaison between DMMA and the Office of the Secretary, oversees the staff and operations of the Office of the Director, and coordinates with and supports unit chiefs in advancing Division-wide priorities. The position follows up on executive decisions and assignments to ensure timely completion and assists in resolving cross-unit and competing priorities.
A significant aspect of the work involves representing the Director as assigned and coordinating with DHSS leadership, other divisions, state and federal partners, contractors, providers, stakeholders, and other organizations on matters affecting the Division.

Preferred Qualification

Preference may be given to applicants with education, training and/or experience in one or more of the following areas:

• Medicaid, health and human services, health care administration, health policy, or another complex federally regulated program.
• Supporting executive leadership in a large, complex organization.
• Leading or coordinating enterprise-wide or cross-functional organizational initiatives.
• Working in a highly regulated environment involving significant federal and state requirements.
• Managing organizational change, implementation, or performance-improvement initiatives.

Applicants who do not possess the preferred qualification will still be eligible to compete for this position if job requirements are met.

Essential Functions

Essential Functions are fundamental, core functions of the position. These functions are not an exhaustive list of all job duties and may include duties of a similar kind not specifically listed here.

• Confers with the Director, Division leadership, and internal and external partners regarding policy implementation, personnel, operational, regulatory, and organizational matters and provides recommendations for action.
• Reviews significant issues, correspondence, requests, and reports; determines appropriate routing and level of response; and keeps the Director appropriately briefed.
• Serves as the Division’s primary liaison to the Office of the Secretary and coordinates executive requests, priorities, briefings, assignments, and follow-up.
• Coordinates with and supports unit chiefs in advancing Division priorities, resolving cross-unit issues, responding to executive assignments, and implementing leadership decisions.
• Gathers and analyzes information and prepares briefings, memoranda, reports, presentations, and other materials for executive decision-making.
• Coordinates and monitors high-priority initiatives and special projects and follows up with responsible staff to ensure timely completion.
• Supports coordination across DMMA, DHSS, and external partners to advance Division priorities and resolve operational or implementation issues.
• Responds to sensitive inquiries and issues and coordinates resolution of matters requiring Director’s Office involvement.
• Represents the Director at meetings, workgroups, committees, and other internal and external forums as assigned.
• Plans, coordinates, and directs Office of the Director activities and recommends and implements operating practices, policies, and procedures.
• Develops agendas, briefing materials, and programs for senior leadership meetings, retreats, and other executive activities.
• Oversees and supervises assigned Office of the Director staff, including planning, assigning, reviewing, evaluating, coaching, and developing staff.
• Performs other related duties and executive assignments as required.

Knowledge, Skills and Abilities

• Knowledge of public administration, executive office operations, organizational management, and governmental decision-making processes.
• Knowledge of policy development, regulatory requirements, budget processes, and