Chief of Operations & Client Experience

Buttonwood Capital Management; Scottsdale (AZ); On-site; USD 150,000 - 230,000; Full time

Job summary

Buttonwood Capital Management, based in Scottsdale, is seeking a senior operating leader to own operations, client services, and technology across the firm. You will shape team structure, hiring, and accountability, driving a coordinated organization focused on service quality and growth.

The role emphasizes building scalable processes, leading strategic initiatives, and partnering with Compliance, IT, and investment teams to deliver integrated client experience and robust governance.

Qualifications

• Senior operations leader with 10+ years of progressive leadership in operations or business management.
• Experience in wealth management, RIAs, or broker-dealers is preferred but not required.
• Technical fluency across data, integrations, information security, and AI.

Responsibilities

• Lead Client Service and Operations teams, including staffing, design, and growth.
• Own technology strategy, data governance, and cybersecurity across platforms.
• Manage vendor relationships and external operating partnerships.

Skills

Leadership

Operations management

Strategy & planning

Data analytics

Cybersecurity awareness

AI governance

Education

Bachelor's degree

Tools

CRM systems

Planning software

Custodial platforms

Data governance tools

Job description

Buttonwood Capital Management, based in Scottsdale, is seeking a senior operating leader to own operations, client services, and technology across the firm. You will shape team structure, hiring, and accountability, driving a coordinated organization focused on service quality and growth.

The role emphasizes building scalable processes, leading strategic initiatives, and partnering with Compliance, IT, and investment teams to deliver integrated client experience and robust governance.