Chief of Mission Operations

Booz Allen Hamilton; Chantilly (VA); On-site; USD 99,000 - 225,000; Full time

Job summary

Booz Allen Hamilton seeks a Chief of Mission Operations to lead day-to-day execution and drive predictive analytics, outage readiness, and operational rigor for major mission events. You will guide the Lead Site Reliability Engineer and the Operations team to ensure resilience, availability, and high performance.

Collaborate with engineering, IT, product, and business leaders; deliver executive-level reports on performance and risks; shape the operational backbone that keeps Booz Allen

Qualifications

• 10+ years leading site reliability or IT operations.
• Active TS/SCI clearance; willing to take a polygraph.
• Bachelor’s degree or 14+ years of IT operations experience in lieu of a degree.
• Ability to obtain Security+ CE, SSCP, CCNA-Security, or GSEC within 6 months.

Responsibilities

• Direct leadership of site reliability and operations to ensure high‑quality service delivery.
• Strategic oversight of incident/change management and capacity planning.
• Executive reporting on performance, risks, and improvement initiatives.
• Development and tracking of operational metrics including availability and impact.

Skills

Site Reliability Leadership

Incident response

Problem management

Operational monitoring

Service management

Education

Bachelor's degree

14+ years IT operations experience

Tools

Jenkins

Packer

Git

Docker

Kubernetes

Nessus

JIRA

Confluence

Job description

Chief of Mission Operations The Opportunity: Are you driven by the challenge of building highly reliable, scalable systems that support critical missions? Do you thrive at the intersection of strategy, leadership, and technical execution? Join us as the Chief of Mission Operations and shape the operational backbone that keeps our organization performing at its best. As the Chief of Mission Operations, you’ll lead day‑to‑day execution while championing transformative improvements across our operational landscape. You will guide and elevate the Lead Site Reliability Engineer and Operations team, ensuring resilience, efficiency, and exceptional service availability across our platform. You will also be the strategic force behind predictive analytics initiatives, outage readiness planning, and the operational rigor required for major mission events. In this role, you’ll collaborate with technical and business leaders, serve as a trusted partner to external stakeholders, and drive a culture of accountability, learning, and high performance.

What You'll Work On

• Direct leadership of site reliability and operations teams to ensure high‑quality service delivery and strong operational performance.
• Strategic oversight of incident management, change management, system capacity planning, and operational readiness.
• Executive‑level reporting on performance, risks, and mission‑critical improvement initiatives.
• Development and tracking of key operational metrics including availability, incident response, and customer impact.
• Cross‑functional collaboration with engineering, IT, product, and business teams to enhance workflows and overall service delivery.

You Have

• 10+ years of experience in leading site reliability, production operations, or IT operations functions, including incident response, problem management, operational monitoring, and service management practices
• Active TS/SCI clearance; willingness to take a polygraph exam
• Bachelor’s degree or 14+ years of experience in IT operations functions in lieu of a degree
• Ability to obtain a Security+ CE, SSCP, CCNA-Security, or GSEC Certification within 6 months of start date

Nice If You Have

• Experience supporting large, mission‑driven organizations or high‑availability environments.
• Experience in military or federal agency mission operations tactics, techniques, and protocols (TTPs).
• Experience with network engineering, systems administration, and software development
• Experience with Jenkins, Packer, Git, Docker, Kubernetes, Nessus, JIRA, and Confluence
• Possession of exceptional leadership, communication, and stakeholder management skills
• TS/SCI clearance with a polygraph
• Master’s degree in a relevant field
• Security+ CE, SSCP, CCNA-Security, or GSEC Certification Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page. Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $99,000.00 to $225,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model

• Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
• Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
• Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.
• Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.

About Booz Allen

Booz Allen is an advanced technology company. We build commercial-grade products and solutions for America’s most critical defense, civil, and national security priorities.

Know Your Rights Poster Accommodations

• Applicants who need a reasonable accommodation for any part of the application, hiring, or employment process because of a disability, a sincerely held religious belief, practice, or observance, or as otherwise required by applicable law should contact the Booz Allen Help Desk by calling 1-877-927-8278 or sending an email to [e-mail]. We will review requests on an individualized basis and provide reasonable accommodations consistent with applicable law.

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