Tier 2 Operations Support Specialist

Booz Allen Hamilton; Chantilly (VA); On-site; USD 62,000 - 141,000; Full time

Job summary

Booz Allen Hamilton is seeking a Tier 2 Operations Support Specialist to join our engineering team. You will help make systems more resilient and efficient, build in redundancy, implement monitoring tools, and automate tasks.

This role supports the Intelligence Community and requires TS/SCI clearance with polygraph. You will grow your SRE skills in cloud infrastructure while working with Linux and Windows environments.

Qualifications

• 2+ years in IT operations, system administration, or SRE.
• Experience performing second-level troubleshooting for system, application, or network issues.
• Experience using enterprise monitoring and incident management platforms such as ServiceNow, JIRA, or EMS.
• Experience with Linux or Windows system administration.
• Ability to obtain Security+ CE, SSCP, CCNA‑Security, or GSEC within 6 months of start date.

Responsibilities

• Build in redundancy and monitoring to create a resilient infrastructure.
• Automate routine tasks and self-repair processes.
• Analyze logs, correlate events, and validate system-level issues.
• Coordinate with Tier 3 teams for complex problem resolution.

Skills

IT operations

System administration

SRE

Troubleshooting

Log analysis

Incident tools

Education

Associate’s IT/Cyber/Engineering

Bachelor’s IT/Cyber/Engineering

Tools

ServiceNow

JIRA

EMS

Job description

Tier 2 Operations Support Specialist

Engineering to make a system more resilient and efficient frees up time and money to build more capabilities. Whether you come from a background in network engineering, systems administration, or software development, if you have a passion for making systems better, we need you! As a site reliability engineer (SRE) on our team, you’ll help the Intelligence Community develop more robust systems by building a resilient infrastructure. You’ll build in redundancy, implement monitoring tools, and automate wherever possible. You’ll reduce toil by scripting routine tasks and automating self-repair. This is your chance to further your skills in cloud infrastructure and technologies while continuing to grow your SRE experience. Work with us as we help enhance our security posture to protect national security. Join us. The world can’t wait.

You Have:

• 2+ years of experience in IT operations, system administration, or SRE
• Experience performing second‑level troubleshooting for system, application, or network issues
• Experience using enterprise monitoring and incident management platforms such as ServiceNow, JIRA, or EMS
• Experience with Linux or Windows system administration
• Experience escalating and coordinating with Tier 3 teams for complex problem resolution
• Ability to analyze logs, correlate events, and validate system‑level issues
• Ability to work rotating round‑the‑clock shifts, including nights, weekends, and holidays
• TS/SCI clearance with a polygraph
• HS diploma or GED
• Ability to obtain a Security+ CE, SSCP, CCNA‑Security, or GSEC Certification within 6 months of start date

Nice If You Have:

• Experience supporting on‑call, after‑hours, or recall‑based operations models
• Experience scripting, automation tools, or troubleshooting frameworks
• Experience analyzing dashboards, mission applications, system metrics, or infrastructure health tools
• Ability to collaborate with cross‑functional engineering and mission teams in a high‑tempo environment
• Possession of excellent written and verbal communication skills, to communicate effectively with technical and non‑technical staff

Industry cloud foundational

• Associate’s degree in IT, Cyber, or Engineering preferred; Bachelor's degree in IT, Cyber, or Engineering a plus
• AWS Cloud Practitioner, CompTIA Cloud+, or MS Azure Fundamentals Certification
• Security+ CE, SSCP, CCNA‑Security, or GSEC Certification
• Security+, Network+, or Linux+ Certification

Clearance

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance with polygraph is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well‑being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work‑life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full‑time and part‑time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract‑specific affordability and organizational requirements. The projected compensation range for this position is $62,000.00 to $141,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in‑person or virtual) is prohibited unless permission is explicitly provided.

Work Model

• Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
• Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen or customer facility, in alignment with your leadership’s expectations and the needs of the role.
• Onsite: If this position is listed as onsite, work will primarily be performed full‑time at a customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non‑Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.

About Booz Allen

Booz Allen is an advanced technology company. We build commercial‑grade products and solutions for America’s most critical defense, civil, and national security priorities.

Know Your Rights Poster Accommodations

Applicants who need a reasonable accommodation for any part of the application, hiring, or employment process because of a disability, a sincerely held religious belief, practice, or observance, or as otherwise required by applicable law should contact the Booz Allen Help Desk by calling 1-877-927-8278 or sending an email to [e-mail]. We will review requests on an individualized basis and provide reasonable accommodations consistent with applicable law.

Data Privacy

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