Chief of Case Management & Client Services

Texas Family Care Network; Dallas (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Texas Family Care Network is seeking a Director of Case Management to oversee the case management department and ensure high-quality services for clients in the community. The role leads a team of Case Management Supervisors, guiding operations, outcomes, and collaboration with internal and external stakeholders.

The position requires strong leadership and interpersonal skills to drive program effectiveness, advocate for clients, and stay current with best practices and regulatory standards in

Qualifications

• Bachelor’s degree in social work or related field.

Responsibilities

• Foster a positive and inclusive work environment that promotes collaboration and teamwork.
• Collaborate with case managers to develop individualized care plans and goals for clients.
• Stay informed about best practices, research, and advancements in the field of social services and case management.
• Develop and implement policies, procedures, and protocols for effective case management services.
• Advocate for clients' rights and needs, ensuring they have access to necessary resources and support systems.
• Utilize data analysis to identify trends, measure program effectiveness, and make informed decisions.
• Stay updated on relevant laws, regulations, and ethical guidelines pertaining to case management and social services.
• Develop and implement quality assurance measures to monitor and enhance the quality of case management services.
• Address any client concerns or complaints and implement appropriate resolution strategies.
• Attend conferences, seminars, and training opportunities to enhance knowledge and skills.
• Receive supervision and mentor staff, ensuring professional development.
• Participate in committees and community meetings to advocate for social services.

Education

Bachelor’s degree in social work or related field

Job description

Texas Family Care Network is seeking a Director of Case Management to oversee the case management department and ensure high-quality services for clients in the community. The role leads a team of Case Management Supervisors, guiding operations, outcomes, and collaboration with internal and external stakeholders.

The position requires strong leadership and interpersonal skills to drive program effectiveness, advocate for clients, and stay current with best practices and regulatory standards in