Chief IT Infrastructure & Operations Leader

Serve Robotics Inc; United States; Remote; USD 210,000 - 320,000; Full time

Job summary

Serve Robotics Inc. is seeking a seasoned VP of IT Infrastructure & Operations to lead IT strategy, security, and global delivery for a fast-growing robotics and logistics platform.

You will architect scalable infrastructure across depots, labs, and offices, align IT with R&D goals, and drive vendor management and compliance. You will partner with engineering, security, HR, and finance to enable rapid expansion, ensure uptime, and deliver a seamless user experience while maintaining SOX, SOC 2,

Qualifications

• 15+ years in IT infrastructure and operations, with 8+ years in leadership.
• Proven experience managing complex, distributed enterprise IT environments in high-growth, tech-driven companies.
• Experience managing live operations across multiple time zones and supporting rapid operational expansion.

Responsibilities

• Define and execute the IT roadmap aligned with Serve’s growth, expansion, and R&D goals, owning budget, vendor decisions and tech investments.
• Partner with engineering, security, operations, HR, finance, facilities and growth teams to enable business expansion and robotics innovation.
• Lead IT planning for new markets, facilities, acquisitions, and major company initiatives.
• M&A — lead IT diligence and integration strategy to minimize disruption.
• Oversee enterprise IT infrastructure, networks, and cloud services with focus on uptime and scalability.
• Implement collaboration, productivity, and ERP systems that support cross-functional teams.
• Support IoT and edge-device deployments critical to robotics delivery operations.
• Define access controls, identity management, and incident response with security leaders.
• Own IT security controls and compliance (SOX, SOC 2, GDPR).
• Establish and deliver SLAs for IT support across offices, labs, and depots.
• Consolidate and manage SaaS applications, vendors and budgets.
• Drive automation in Identity Access Management and IT Help Desk processes.

Skills

IT leadership

Enterprise IT

Cloud platforms

Networking

Security management

Vendor management

Communication

Tools

ITSM tooling

SaaS management

ERP systems

Job description

Serve Robotics Inc. is seeking a seasoned VP of IT Infrastructure & Operations to lead IT strategy, security, and global delivery for a fast-growing robotics and logistics platform.

You will architect scalable infrastructure across depots, labs, and offices, align IT with R&D goals, and drive vendor management and compliance. You will partner with engineering, security, HR, and finance to enable rapid expansion, ensure uptime, and deliver a seamless user experience while maintaining SOX, SOC 2,