Chief Insights & Strategy Leader

Valley Bank; Morristown (NJ); On-site; USD 180,000 - 260,000; Full time

Job summary

Valley Bank is seeking a visionary Head of Insights & Research to build an enterprise-wide insights capability. You will unite customer understanding, market intelligence, competitive insight, and UX research into a cohesive strategy, guiding product experience and go-to-market decisions.

You will frame questions, translate complexity into action, and lead a centralized function that informs growth, differentiation, and long-term value for the bank and its clients.

Qualifications

• Bachelor's degree in business, data science, psychology or related field.
• Minimum of 10 years in consumer insights, market research & insights or customer strategy in financial services or a multi-product environment.

Responsibilities

• Translate insights into strategic recommendations that drive measurable business impact.
• Lead end-to-end qualitative and quantitative research (segmentation, value proposition, brand tracking, journey mapping, voice of customer).
• Establish and own a centralized insights function as the single source of truth.
• Synthesize diverse data sources into clear, actionable narratives.
• Identify unmet customer needs and competitive whitespace to inform strategy and innovation.
• Embed insights into product development, marketing, and customer experience to drive differentiation and growth.
• Manage external research partners to deliver high-quality insights.
• Leverage AI and advanced analytics to accelerate insight generation and create competitive advantage.
• Deliver executive storytelling and build high-performing teams.

Skills

Strategic storytelling

Qualitative research

Quantitative research

Vendor management

AI & analytics tools

Executive communication

Stakeholder influence

Market & customer insights

Product & UX alignment

Synthesis of data

Leadership

Education

Bachelor's degree in business/data science/psychology

10+ years insights/market research in FS or multi-product

Job description

Valley Bank is seeking a visionary Head of Insights & Research to build an enterprise-wide insights capability. You will unite customer understanding, market intelligence, competitive insight, and UX research into a cohesive strategy, guiding product experience and go-to-market decisions.

You will frame questions, translate complexity into action, and lead a centralized function that informs growth, differentiation, and long-term value for the bank and its clients.