Chief Information Officer

Nyc-Employees-Retirement-Sys; New York (NY); On-site; USD 180,000 - 260,000; Full time

Job summary

NYCERS seeks a strategic, forward‑looking technology executive to modernize pension systems, strengthen cybersecurity and resilience, and make technology a trusted partner in delivering member experiences.

The CIO will set enterprise technology strategy, align investments with mission priorities, and build governance, organization, and talent for sustained transformation.

Qualifications

• Masters or JD with relevant field and 4+ years executive experience; 18 months in supervisory capacity.
• Baccalaureate with 5+ years of professional experience incl. 18 months in leadership roles.
• Equivalent combination accepted with minimum 18 months executive/leadership experience.

Responsibilities

• Advise Executive Director and leadership; create multi-year technology roadmap.
• Modernize applications, infrastructure and architecture; reduce technical debt; implement cloud strategy.
• Oversee operations, cybersecurity, resilience, privacy, incident response and disaster recovery.
• Establish enterprise data governance and enable AI, automation and analytics with security and transparency.
• Lead technology planning, budgeting and vendor accountability across the portfolio.

Skills

CIO experience

Enterprise technology strategy

Public sector leadership

Cloud modernization

Cybersecurity leadership

Governance and leadership

Vendor management

Education

Master's degree in related field

4+ years executive/managerial experience

Job description

NYCERS seeks a strategic, forward‑looking technology executive to modernize mission‑critical pension systems, strengthen cybersecurity and operational resilience, and make technology a trusted partner in delivering excellent member and employee experiences. The CIO will set enterprise technology strategy, align investments with mission priorities, and build the governance, organization and talent required for sustained transformation.

The Successful Candidate

The successful candidate will be an enterprise executive and accomplished technology leader. They will combine strategic vision with execution discipline, translate complex technical concepts into clear business terms, and modernize legacy environments without compromising accuracy, availability, security, compliance or public trust.

Primary Responsibilities

• Enterprise strategy and partnership: Advise the Executive Director and leadership team; develop a multi‑year technology roadmap; establish transparent governance for priorities, funding, risk and benefits; and reposition IT as a proactive, outcomes‑driven partner.
• Modernize applications, infrastructure, integration and architecture; reduce technical debt; execute a pragmatic cloud and platform strategy; and strengthen secure software engineering, DevSecOps, quality and release management.
• Operations, cybersecurity and resilience: Oversee infrastructure, networks, platforms, service management and production support. Partner with the Chief Information Security Officer to strengthen privacy, identity, incident response, disaster recovery, business continuity and audit readiness.
• Data, AI and innovation: Establish enterprise data governance and improve quality, access, integration and analytical value. Partner with the Director of Innovation and Transformation to adopt AI, automation and analytics responsibly, with appropriate security, privacy, transparency and human oversight.
• Portfolio, finance and partners: Lead technology planning, budgeting and resource allocation. Evaluate investments by mission value, risk, readiness, lifecycle cost and measurable benefits. Hold vendors, integrators and service providers accountable for performance, security and knowledge transfer.
• Organization, talent and culture: Evolve the IT operating model and leadership structure; partner with HR and the EPMO to build the IT workforce, succession and skills plans; and foster a culture of public service, customer focus, accountability, collaboration, inclusion and continuous learning.

DIRECTOR, RETIREMENT PROGRAMS - 12966

Minimum Qualifications

1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, auditing, statistics, mathematics, actuarial science, data analysis, information technology, information security, communications, project management, management science, operations research, organizational behavior, industrial psychology, psychology, sociology, human resources, political science, urban studies, public relations, or a related field, or a juris doctor degree from an accredited law school, and four years of satisfactory full‑time experience implementing the provisions of a retirement plan, or four years of satisfactory full‑time experience in a related field that would support the work of implementing the provisions of a retirement plan. 18 months of this experience must have been in an executive, managerial, administrative, or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or

2. A baccalaureate degree from an accredited college and five years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative, or supervisory experience, as described in "1" above.

3. A satisfactory equivalent combination of education and experience. However, all candidates must possess at least 18 months of executive, managerial, administrative, or supervisory experience, as described in "1" above and have high school graduation or evidence of having passed an examination for a high school equivalency diploma.

Preferred Skills

Preferred Skills:- Ten (10) or more years of progressively responsible technology leadership, including significant experience as a CIO, deputy CIO, CTO or equivalent senior executive in a large, complex organization.- Demonstrated success developing enterprise technology strategies and leading major business transformation, legacy modernization and organizational change in a high‑availability environment.- Broad executive oversight across applications, architecture, infrastructure, cloud, networks, service delivery, cybersecurity, data, integration and resilience.- Extensive experience managing IT operations, including infrastructure, networks, data center management, enterprise platforms, service delivery, and operational resilience.- Hands‑on experience with cloud migration, enterprise platforms, data and integration strategy, responsible AI, automation and advanced analytics.- Experience improving software engineering and delivery practices and managing significant budgets, portfolios, procurement, contracts, vendors and managed services.- Proven ability to influence senior stakeholders, present to governance or oversight bodies, and build and develop diverse, multi‑level technology organizations.- Bachelor's degree or an equivalent combination of education and relevant experience.Preferred Qualifications:Leadership experience in government, public pensions, financial services, insurance, benefits administration or another highly regulated, transaction‑intensive environment.Advanced degree or relevant certifications in technology leadership, cloud, cybersecurity, architecture, service management, program management or risk.Leadership Expectations:- Build trust across leadership, employees, oversight bodies, workforce partners, government peers and vendors.- Challenge outdated practices constructively, translate strategy into practical execution and lead change through uncertainty.- Balance urgency and innovation with security, service continuity, fiscal responsibility, accessibility and organizational readiness.- Communicate with clarity and candor, surface risks early, make timely decisions, delegate effectively and develop leaders.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.