Executive Director, Identity Lifecycle Management

JPMorgan Chase & Co.; New York (NY); On-site; USD 180,000 - 240,000; Full time

Job summary

JPMorgan Chase & Co. in New York seeks an Executive Director for Identity lifecycle within Trust and Security to lead identity lifecycle management for customer demographic and identity updates, including phone, email, address, and legal name changes.

You will partner across channels, lines of business, and technology teams to deliver secure, user-friendly updates, set the strategy for data remediation, and drive improvements in data quality and account takeover prevention while maintaining

Qualifications

• Proven experience leading identity, fraud, data management, or related domains.
• Strong understanding of identity verification and preventing account takeover.
• Experience designing customer-facing experiences across channels.
• Leadership experience managing product teams and large programs.
• Ability to build and execute roadmaps with measurable outcomes.

Responsibilities

• Set vision and strategy for updating identity and demographic data across channels.
• Partner with channels and lines of business to deliver simple update experiences.
• Build protections for high‑risk updates and verification checks.
• Create a roadmap to remediate inaccurate identity data and enable proactive outreach.
• Balance security with a smooth customer experience and reduce friction.
• Lead and develop a team of product managers, fostering innovation and accountability.
• Collaborate with tech, design, fraud, modeling, and operations teams for scalable solutions.
• Define and track metrics for customer experience, data quality, and risk outcomes.
• Establish data governance standards and controls for identity lifecycle processes.
• Ensure privacy, policy, and audit requirements are met and maintain strong controls.
• Represent the team in senior forums, communicating strategy, risks, and results.

Skills

Identity lifecycle leadership

Data governance

Cross-functional collaboration

Regulatory compliance

Communication skills

Education

Bachelor's degree in computer science, information systems, engineering, a related discipline

Job description

Help shape the future of identity while protecting customers who trust us with sensitive information. In this role, you will make it simple and safe for customers to keep their identity data current and help catch and fix issues before they cause harm.

As an Executive Director Identity lifecycle in Trust and security, you lead identity lifecycle management for customer demographic and identity updates, including phone, email, address, and legal name changes. You partner across channels, lines of business, and technology teams to deliver seamless customer experiences while putting strong protections in place during higher-risk updates. You also own the strategy and roadmap for remediating potentially inaccurate or missing identity data and drive measurable improvements in data quality and account takeover prevention.

Job responsibilities

• Set the vision, strategy, and execution plan for how customers update identity and demographic data across channels.
• Partner with channels and lines of business to design and deliver simple, best-in-class update experiences.
• Build protections for high-risk update moments, including possession and verification checks to help prevent account takeover.
• Create and deliver a roadmap to remediate potentially inaccurate or missing identity data, including proactive customer outreach and validation.
• Balance strong security with a smooth customer experience, reducing unnecessary friction for legitimate customers.
• Lead, mentor, and develop a team of product managers, building a culture of innovation, accountability, and excellence.
• Collaborate with technology, design, fraud, modeling, and operations teams to deliver scalable and reliable solutions.
• Define and track key metrics for customer experience, data quality, remediation progress, and account takeover outcomes.
• Establish and champion data governance standards, policies, and controls for identity lifecycle processes.
• Ensure solutions meet applicable privacy, policy, and audit requirements and maintain a strong control environment.
• Represent the team in senior leadership forums, clearly communicating strategy, risks, and results while keeping the roadmap forward-looking.

Required qualifications, capabilities, and skills

• Proven experience as a product leader in identity, fraud, data management, customer experience, or related domains.
• Strong understanding of identity verification, possession checks, and account takeover prevention.
• Experience designing customer-facing experiences across multiple channels and partnering across lines of business.
• Strong leadership skills, including managing and developing product teams and leading large cross-functional programs.
• Demonstrated ability to build and execute roadmaps that deliver measurable customer, business, and risk outcomes.
• Excellent communication, collaboration, and stakeholder management skills, including simplifying complex topics for diverse audiences.
• Strong technical fluency across modern data platforms, cloud-based architectures, and data pipelines.
• Solid understanding of data governance, privacy regulations, and compliance obligations related to identity data.
• Strong analytical, data-driven approach to prioritization and decision-making.
• Bachelor's degree in computer science, information systems, engineering, a related discipline, or equivalent professional experience.

Preferred qualifications, capabilities, and skills

• Demonstrated success building and launching complex technology or customer-facing products in regulated industries.
• Advanced degree in a technical, analytical, or business field.
• Familiarity with identity and access management standards, protocols, and frameworks.
• Experience applying artificial intelligence or machine learning to identity, fraud, or risk use cases.
• Experience running large-scale data remediation or customer outreach programs.
• Hands-on experience with agile product development at enterprise scale.

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.