Chief Front Desk Clerk- Full Time (Flamingo LV)

Flamingo LV; Las Vegas (NV); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading hotel in Las Vegas is seeking a Front Desk Associate to provide exceptional customer service during guest registration and checkout. The ideal candidate will possess strong communication and multitasking skills, with at least one year of experience in a customer service role. Responsibilities include processing guest transactions, assisting with inquiries, and supervising team members, all while maintaining a positive attitude. This position promises dynamic daily interactions in a fast-paced environment.

Qualifications

• At least one year of customer service experience.
• Experience in hotel or reservations preferred.
• Supervisory experience is a plus.

Responsibilities

• Process check-in and check-out transactions.
• Assist guests with inquiries about the hotel and local area.
• Help guests book dining and entertainment services.

Skills

Communication

Customer Service

Multitasking

Education

High School diploma or equivalent

College degree

Job description

Provides excellent customer service to guests during registration and checkout. Coordinates essential Front Desk responsibilities to ensure accurate guest registration. Collaborates with the Hotel Training Manager to train new desk clerks. Completes daily reports promptly and assists Front Desk staff with questions or issues. Supports the Hotel Manager by providing feedback and maintaining a positive work environment. Keeps to the daily break schedule and adheres to attendance, departmental, and company policies.

Secondary Job Functions:

Fulfills assigned duties, models professional behavior, and complies with all company policies and legal regulations.

Responsibilities include:

1. Processing check-in and check-out transactions.
2. Assisting guests with inquiries about the hotel and local area.
3. Helping guests book dining, entertainment, and other services.
4. Participating in guest service recovery efforts.
5. Maintaining a positive attitude at all times.
6. Staying informed about hotel events to better assist guests.
7. Expediting guest requests on behalf of guests.
8. Maintaining professionalism and courtesy towards all guests.
9. Anticipating guest needs and expectations.
10. Supervising team members.
11. Willing to work any shift and stand for long periods.
12. Preferred experience in Front Desk, VIP services, or LMS/CMS systems.
13. Excellent customer service, communication, and multitasking skills required.

Essential Requirements:

Education: High School diploma or equivalent required; college degree preferred.

Experience: At least one year of customer service experience; supervisory experience preferred. Hotel, reservations, or PBX experience a plus. College degree preferred.

Abilities: Strong communication skills, team player, well-groomed appearance, flexible schedule.

Disclaimer: Responsibilities, skills, duties, and conditions may change based on operational needs. Management reserves the right to revise the job description as necessary.

Candidates will undergo drug testing and background checks. Caesars Entertainment is an equal opportunity employer, considering all qualified applicants without discrimination based on race, gender, age, religion, disability, sexual orientation, veteran status, or marital status.