Chief Experience Design & Transformation Officer

Jobtailor

California (MO)

On-site

USD 180,000 - 240,000

Full time

13 days ago

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Job summary

Jobtailor seeks an experienced Experience Design leader to guide a large, enterprise-scale organization shaping digital experiences across portfolios, products, platforms, and customer journeys. You will champion XD as a strategic capability, drive governance and roadmaps, influence executive decisions, and deliver measurable, user-centered outcomes in regulated environments.

This role partners with Product, Technology, Marketing, Operations, Risk, and Compliance to align experiences with

Qualifications

15+ years of experience leading product, experience, or design orgs for large-scale digital products.
10+ years leading and inspiring geographically distributed teams.
Outstanding portfolio demonstrating excellence in experience design and end-to-end multidisciplinary product design.
Proven track record of shipping, scaling, and sustaining customer-facing digital products.
Experience partnering with cross-functional product, marketing, design, legal, risk, and engineering teams.
Ability to shape business strategy and influence executive decision making.
Expertise translating complex business, customer, and technology challenges into scalable experience strategies.
Strong executive presence and ability to influence senior leaders and drive enterprise-wide outcomes.
Experience establishing governance models, prioritization frameworks, investment strategies, and organizational mechanisms.
Ability to lead AI-enabled transformation and apply emerging technologies.
Exceptional people leadership, coaching, performance development, talent assessment, organizational design.
Understanding of human-centered design, product strategy, customer experience, service design, Lean UX, Design Sprints, and Agile.
Experience in large, complex, highly regulated environments.
Hands-on organizational change leadership and strategic communications.
Strong portfolio management, workforce planning, and capacity optimization.
Exceptional communication, storytelling, listening, and facilitation skills.
Documented history of delivering measurable business outcomes through customer-centered strategies.

Responsibilities

Lead a multidisciplinary organization shaping and delivering enterprise-scale digital experiences.
Represent Experience Design as a strategic business capability and influence enterprise direction.
Shape experience strategy across portfolios, products, platforms, and customer journeys.
Lead and develop a high-performing interdisciplinary organization and leadership bench.
Partner with executive leaders across Product, Technology, Marketing, Operations, Risk, Compliance, and Lines of Business.
Communicate Experience Design vision, priorities, OKRs, and principles while monitoring progress.
Shape XD-wide decisions, frameworks, standards, and ways of working.
Define approaches for solving complex customer, associate, and business problems.
Establish experience quality standards, decision frameworks, and review mechanisms.
Champion AI-enabled design transformation and integrate emerging technologies.
Translate enterprise strategy into experience visions, roadmaps, and measurable outcomes.
Drive alignment across product ecosystems and create scalable experience solutions.
Advise executives through narratives, evidence, and strategic thinking.
Partner with Marketing and Brand leaders on cohesive customer experiences.
Review work hands-on, challenge assumptions, and raise the quality bar.
Evaluate and benchmark product and service experiences using research, data, and digital patterns.
Lead workforce strategy, organizational planning, and capacity management.
Drive portfolio governance, prioritization, dependency management, delivery oversight, and continuous improvement.
Champion inclusive, accessible, trustworthy experiences in a regulated environment.
Create and deliver visual storytelling, executive communications, presentations, and thought leadership content.