Chief Enterprise Accounts & Growth Leader

Roadtex; Chicago (IL); On-site; USD 250,000 - 450,000; Full time

Job summary

ITS Logistics is seeking a senior leader to build and run a vertically aligned Enterprise Account Management team. You will drive growth, retention, and margin across our largest and most complex customers, engaging VP‑ and C‑suite stakeholders and expanding wallet share across ITS, Echo, and Roadtex platforms.

You will establish commercial operating models, set governance for account plans and QBRs, and partner with sales, pricing, and operations to ensure delivery excellence.

Qualifications

• 10+ years in enterprise account management, commercial logistics leadership, or strategic customer success.
• Real logistics depth – OTR, D&F, LTL, Dray, Intermodal, or Managed Transportation.
• Experience leading vertical-aligned or segment-specific teams.
• Managed a large revenue portfolio – $100M+ annually.
• Executive presence with VP or C‑suite.
• Strong commercial instincts for expansion opportunities.
• Built commercial accountability structures – account planning, QBRs, pipeline disciplines.
• Experience in complex, matrixed environments.
• Financial fluency – P&L, margin, profitability.
• CRM‑driven and data-oriented portfolio management.
• Bachelor’s degree in Business, Supply Chain, or related field.

Responsibilities

• Lead and develop a team of vertically aligned Enterprise Account Managers responsible for growth, retention, and profitability across ITS's largest accounts.
• Set and hold the commercial standard: account planning quality, QBR cadence, cross‑sell execution, escalation management, and pipeline accountability.
• Drive revenue growth through account expansion and cross‑platform selling across ITS platforms.
• Own the portfolio P&L, manage margin trends, load mix, mode shift, and profitability.
• Build executive relationships with the most strategic accounts in ITS + Echo portfolio.
• Collaborate with Enterprise Sales on handoffs from new logos and large expansion opportunities.
• Develop vertical-specific account management frameworks for industry buyers.
• Lead executive business reviews to expand scope and demonstrate platform value.
• Monitor churn risk, margin erosion, and service exposure; address problems early.
• Develop EAM playbooks, standards, and scalable accountability structures.
• Work with operations, pricing, and carriers to ensure delivery aligns with commitments.
• Provide leadership visibility into retention forecasts, growth pipeline, and strategic priorities.
• Grow EAM team by identifying and building future leaders.

Skills

Enterprise account management

Commercial logistics leadership

Executive presence

CRM‑driven

P&L focus

Data-driven

Leadership

Education

Bachelor's degree in Business or Supply Chain

Job description

ITS Logistics is seeking a senior leader to build and run a vertically aligned Enterprise Account Management team. You will drive growth, retention, and margin across our largest and most complex customers, engaging VP‑ and C‑suite stakeholders and expanding wallet share across ITS, Echo, and Roadtex platforms.

You will establish commercial operating models, set governance for account plans and QBRs, and partner with sales, pricing, and operations to ensure delivery excellence.