Chief Dining & Retail Experience Officer

Highlands College; Birmingham (AL); On-site; USD 120,000 - 180,000; Full time

Job summary

Highlands College seeks an Executive Director of Dining & Retail to oversee strategic direction, policy development, and operations for campus dining and retail services. You will lead senior teams, manage multi-location budgets, and coordinate with executives to deliver a consistent, high-quality guest experience for students, staff, and visitors.

The role requires strong leadership, financial acumen, and a track record of delivering customer-focused dining and retail programs in complex

Qualifications

• Bachelor's degree in a relevant field and strong leadership background.
• Experience in dining and retail operations within higher education or large facilities.
• Proven ability to develop strategic plans and manage budgets.

Responsibilities

• Lead Dining & Retail with strategic direction and policy development.
• Oversee financial forecasting, budgeting, and vendor negotiations.
• Supervise department leadership and operations across campus locations.
• Collaborate with senior leadership to ensure service quality and compliance.
• Direct staffing, training, and performance management programs.

Skills

Leadership

Strategic Planning

Financial Acumen

Team Management

Communication

Problem Solving

Education

Bachelor's degree in Hospitality Management or Business

MBA preferred

Tools

Budgeting Software

Forecasting Tools

Job description

Highlands College seeks an Executive Director of Dining & Retail to oversee strategic direction, policy development, and operations for campus dining and retail services. You will lead senior teams, manage multi-location budgets, and coordinate with executives to deliver a consistent, high-quality guest experience for students, staff, and visitors.

The role requires strong leadership, financial acumen, and a track record of delivering customer-focused dining and retail programs in complex