Chief Digital & Member Experience Officer

Cal Coast Credit Union; San Diego (CA); On-site; USD 197,000 - 263,000; Full time

Job summary

Cal Coast Credit Union seeks a Senior Vice President, Digital to lead digital and member experience strategy across channels, delivering seamless, personalized interactions for 600+ users and 26 branches. This executive will drive member advocacy, partner with technology and marketing, and shape the omnichannel roadmap while guiding ROI-focused governance.

The role requires extensive leadership in digital transformation within financial services, strong cross-functional influence, and a track

Qualifications

• 15+ years of operational leadership experience.
• 10+ years overseeing technology-enabled member experience.
• Experience in financial services preferred.
• Proven record of transformational change and leading high-performing teams.

Responsibilities

• Set the vision and strategy for digital and member experience, ensuring a seamless, personalized experience.
• Champion Voice of the Member and translate insights into prioritized digital initiatives.
• Establish and track member experience and digital engagement metrics, tying outcomes to business impact.
• Partner with Marketing, IT, and Operations to drive a member-first culture.

Skills

Leadership

Empathy

Active listening

Grit

Innovation

Education

Bachelor's degree (related field)

MBA preferred

Job description

Cal Coast Credit Union seeks a Senior Vice President, Digital to lead digital and member experience strategy across channels, delivering seamless, personalized interactions for 600+ users and 26 branches. This executive will drive member advocacy, partner with technology and marketing, and shape the omnichannel roadmap while guiding ROI-focused governance.

The role requires extensive leadership in digital transformation within financial services, strong cross-functional influence, and a track