Chief Customer Experience & Growth Officer

SupportFinity™; Las Vegas (NV); On-site; USD 180,000 - 280,000; Full time

Benefits offered by this job

Competitive Salary

Stock Options

Medical Insurance

Flexible PTO

Job summary

TensorWave seeks a Head of Customer Experience to build and lead the customer organization as we scale our AMD-powered AI infrastructure platform. You will own satisfaction, retention, and expansion across startups to Fortune 500 customers.

This senior leader will establish scalable CS processes, recruit top talent, and partner with Sales, Product, and Engineering to translate client feedback into roadmap priorities.

Qualifications

• 7+ years in customer success, enterprise account management, or solutions engineering in cloud infra, GPU computing, or AI/ML platforms.
• 5+ years of people management including managers and building teams from scratch.
• Proven track record leading customer success at scale in high-growth infrastructure or platform companies.
• Strong technical fluency with cloud computing, GPU architecture, and AI/ML workloads.

Responsibilities

• Define and execute TensorWave's hypergrowth customer operations strategy.
• Build, mentor, and scale a team of customer success managers and operations professionals.
• Design and optimize the customer journey from POC to deployment, renewal, and expansion.
• Lead quarterly business reviews with customer Engineering stakeholders.
• Act as voice of the customer for AMD GPU performance and ROCm stack.

Skills

Customer success leadership

Enterprise account management

Strategic thinking

Executive communication

Education

BS in CS/CE

MBA or advanced degree

Tools

AMD ROCm

PyTorch

TensorFlow

HuggingFace

Job description

TensorWave seeks a Head of Customer Experience to build and lead the customer organization as we scale our AMD-powered AI infrastructure platform. You will own satisfaction, retention, and expansion across startups to Fortune 500 customers.

This senior leader will establish scalable CS processes, recruit top talent, and partner with Sales, Product, and Engineering to translate client feedback into roadmap priorities.