Chief Concierge ( Experience Required)

KW PROPERTY MANAGEMENT AND CONSULTING; Miami (FL); On-site; USD 75,000 - 110,000; Full time

Job summary

KW Property Management and Consulting is seeking a Chief Concierge for a luxury Miami Beach community. The role focuses on planning and executing lifestyle activities, coordinating events, and enhancing residents’ social experiences within an ultra-luxury environment.

You will collaborate with the Concierge Office and Front Desk Manager, ensuring superior service, integrity, and professionalism while managing calendars and communications for residents and committees.

Qualifications

• Bachelor’s degree preferred.
• Minimum 3 years of experience in a related position, including 1 year in a social or recreational program.
• Knowledgeable with MS Office Suite.
• Bilingual in Spanish may be required in some communities.

Responsibilities

• Plan and execute activities, events, and lifestyle programs for residents.
• Engage residents and respond to social activity needs to foster community involvement.
• Network with local organizations and merchants to promote the community.
• Provide concierge services: greetings, directions, restaurant suggestions, and special requests.
• Maintain reservation calendar, minutes for meetings, and update newsletters/website.

Skills

Interpersonal skills

Customer service

Planning

Organizational skills

Problem solving

Leadership

Teamwork

Communication

Multitasking

Under pressure

Education

Bachelor’s degree preferred

Tools

MS Office Suite

Job description

Concierge Services

Position Summary

The Chief Concierge will work directly in the Concierge Office alongside the Front Desk Manager, with a specialized focus on the Lifestyle component. This role is responsible for planning and executing activities, events, and parties, while staying informed about the local Miami Beach and greater Miami event and dining scene. The Chief Concierge will ensure a superior social experience for the community, working closely with residents and on-site staff to achieve this goal. In a ultra luxury residential setting.

Essential Functions

• Event Planning and Execution

  • Schedule and organize complex activities such as meetings, special events, and property lifestyle programs.
  • Assist in planning events by acquiring entertainment, caterers, decorations, and other necessary requirements.
  • Ensure all events are within the approved budget and meet property standards.

• Resident Engagement

  • Build a high level of involvement by residents in all activities and special events.
  • Be available to residents to answer questions, consider new ideas, and respond to social activity needs.
  • Proactively develop and propose solutions to problems and anticipate the needs of members.

• Community Networking

  • Interact with local organizations to network and promote the community.
  • Establish relationships with local merchants and service providers.

• Concierge Services

  • Greet guests in a friendly and courteous manner.
  • Provide directions, restaurant suggestions, and arrange special requests for residents.
  • Conduct all concierge services with integrity and professionalism.

• Administrative Duties

  • Maintain a reservation calendar and registration list for all activities, classes, and events.
  • Coordinate and track important dates and meetings.
  • Assist with producing minutes for Committee and Board Meetings.
  • Create and coordinate monthly newsletters and update website information.

Competencies

• Strong interpersonal, customer service, planning, and organizational skills.
• Problem Solving/Analysis, Leadership, and Teamwork Orientation.
• Communication Proficiency, both oral and written.
• Ability to multi-task, set, and manage priorities.
• Creative, caring, and able to work under high-pressure situations.

Work Environment

• This position operates in a ultra luxury, high-end residential community, both indoors and outdoors.
• The environment will be busy and loud during events, requiring the use of standard office equipment.

Physical Demands

• The employee is required to sit, stand, reach, lift, bend, kneel, stoop, climb, push, and pull items weighing up to 30 pounds.
• Must have manual dexterity, auditory and visual skills, and the ability to follow written and oral instructions.

Position Type/Expected Hours Of Work

• This is a full-time, non-exempt position with a flexible schedule, including early mornings, late nights, and weekends.

Travel

• Minimal local travel is required for purchasing or renting equipment and attending meetings or training sessions.

Required Education And Experience

• Bachelor’s degree preferred.
• Minimum 3 years of experience in a related position, including 1 year in a social or recreational program.
• Knowledgeable with computer software programs, including MS Office Suite.
• Bilingual in Spanish may be required in some communities.

This role combines the responsibilities of a Lifestyle Director and a Lead Concierge, ensuring a seamless and luxurious experience for residents while maintaining a vibrant and engaging community atmosphere.