Chief Clinical Operations Officer

Trilogy, Inc.; Chicago (IL); Sur place; USD 170 000 - 190 000; Plein temps

Résumé du poste

Trilogy, Inc. is seeking a Chief Clinical Operations Officer (CCOO) to provide executive leadership, strategic direction, and programmatic oversight for CMHC and CCBHC operations across Trilogy's sites.

You will partner with the CMO and CPO to advance clinical vision, care delivery, quality outcomes, and service innovation. The role aligns day-to-day operations with federal/state criteria, drives transformation of processes into agile systems, and leads people through large-scale change in a

Qualifications

• Open-access, same-day, and walk-in clinical systems design to eliminate scheduling bottlenecks.
• Standardized, evidence-based, population-appropriate workflows that are repeatable and scalable.
• Hybrid-care infrastructure with rapid transitions between care modalities.

Responsabilités

• Optimize Access Workflows by redesigning the front door to reduce scheduling bottlenecks.
• Build High-Reliability Clinical Workflows that are repeatable and measurable.
• Modernize and Standardize Delivery Modalities to support hybrid care.

Description du poste

Location: 1400 W. Greenleaf Ave, Chicago, IL 60626

Salary Range: $170,000 - $190,000

Job Summary

As a key member of Trilogy's executive leadership team, the Chief Clinical Operations Officer (CCOO) provides executive leadership, strategic direction, and programmatic oversight for Community Mental Health Center (CMHC) and Certified Community Behavioral Health Clinic (CCBHC) operations across Trilogy's multiple sites. Working in close partnership with the Chief Medical Officer (CMO) and Chief Program Officer (CPO), the CCOO serves as part of Trilogy's executive clinical leadership structure, collectively responsible for advancing the organization's clinical vision, care delivery model, quality outcomes, and service innovation.

This role is responsible for aligning day-to-day operations with federal, state, and clinical practice criteria while serving as the primary architect of service delivery design that best meets the behavioral health needs of clients and the unmet behavioral health needs of the community. The CCOO will be responsible for transforming both legacy and emerging processes into flexible, agile systems capable of adapting to the shifting policy landscape, regulatory compliance mandates, emerging care delivery models and evidence-based practices, modern client/consumer preferences, and workforce dynamics.

The CCOO will lead the vision to improve behavioral health access and quality outcomes and to further integrate Trilogy's care delivery model by continually improving connections to primary care and substance use services through evidence-based, person-centered approaches. Guided by Trilogy's Philosophy of Care, which emphasizes recovery-oriented, trauma-informed, culturally responsive, and whole-person care, the CCOO will ensure that operational systems, clinical practices, and service delivery models consistently reflect these principles while promoting measurable improvements in client outcomes and community impact.

The CCOO will provide executive leadership for the implementation, standardization, and continuous improvement of evidence-based and evidence-informed practices throughout Trilogy's CMHC and CCBHC programs, including Assertive Community Treatment (ACT), Community Support Team (CST) services, care coordination and case management, Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), Screening, Brief Intervention and Referral to Treatment (SBIRT), Motivational Interviewing, trauma-informed interventions, and other best and emerging practices consistent with behavioral healthcare and CCBHC standards.

As a member of the executive leadership team, the CCOO will serve as an ambassador for Trilogy's mission and clinical impact through active engagement with the Board of Directors, board committees, donors, funding partners, healthcare systems, community stakeholders, and public sector partners to strengthen relationships, communicate organizational outcomes, and advance strategic growth initiatives.

Equally important, the CCOO will lead the people transformation required to sustain these responsibilities by developing, coaching, and equipping senior leaders to effectively lead through complex organizational change, build high-performing teams, and create a culture of accountability, innovation, and continuous improvement. While select hybrid work flexibility may be available, this position requires regular in-person leadership, relationship building, change management, and operational oversight to successfully drive enterprise-wide transformation and sustain organizational performance.

Core Competencies

• Change Leadership: Proven capability to guide large, multi-disciplinary teams through operational ambiguity, funding updates, and complex health system integrations.
• Systems Re-Engineering: Strong background in clinical process mapping, workflow optimization, experience leading projects across multiple teams and departments, and continuous quality improvement (CQI) frameworks.
• Operational Vision: Ability to design and implement population-appropriate, evidence-based, streamlined, repeatable, and scalable clinical workflows that reduce unexplained variation, improve client outcomes, and support operational excellence.
• Operational Resilience: Ability to pivot clinical strategies rapidly in response to workforce shortages, community crises, or federal policy updates without sacrificing care quality.
• Thought Leadership: Deep knowledge of regulatory frameworks, CMHC and CCBHC standards, evidence-based practices, best and emerging care models, and the latest clinical research.
• Close Collaboration: Ability to partner with members of the senior leadership team, particularly the Chief Medical Officer and Chief Program Officer, to unify clinical excellence, operational effectiveness, human capital management, financial sustainability, and strategic growth.
• Board and Community Engagement: Ability to effectively present clinical and operational strategy, organizational performance, community impact, and growth opportunities to boards, donors, funders, healthcare partners, and external stakeholders.

Essential Programmatic Responsibilities

• Optimize Access Workflows: Redesign Trilogy's "front door" through the introduction of open-access, same-day, and walk-in clinical systems and care delivery approaches that eliminate scheduling bottlenecks and bring more clients into care in the right place at the right time.
• Build High-Reliability Clinical Workflows: Design and implement standardized, evidence-based, population-appropriate workflows that are repeatable, measurable, and scalable across programs while reducing unnecessary operational variation and supporting consistent client outcomes.
• Modernize and Standardize Delivery Modalities: Build a fluid, repeatable hybrid-care infrastructure, ensuring seamless, rapid transitions between