Program Manager - Clinical Outreach - ACT

Trilogy; Chicago (IL); On-site; USD 76,000 - 87,000; Full time

Benefits offered by this job

Sign-on bonus

Medical Insurance (BCBS of IL)

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

FSA

403(b) Retirement Plan with Employer S

Telemedicine

Paid maternity/paternity leave

Job summary

Trilogy is seeking a Program Manager to oversee the welfare of clients and staff across outreach treatment teams in Chicago. The role requires direct clinical supervision, ensuring effective team meetings, and maintaining documentation and program operations.

You will lead a site culture focused on safety and community relations, delivering client-centered, trauma-informed services in a harm-reduction framework.

Qualifications

• Master’s degree in Social Work, Psychology, Counseling, or related field.
• Licensed Clinical Professional Counselor or Licensed Clinical Social Worker in Illinois.
• Minimum two years’ experience with mental health or substance use populations.

Responsibilities

• Oversee welfare of clients and employees of outreach treatment teams.
• Provide direct clinical supervision and ensure effective team meetings.
• Develop and implement tracking for required documentation and program operations.
• Serve as site lead to promote a positive office culture and safety procedures.
• Provide trauma-informed, client-centered services to clients with severe mental illness and co-occurring substance use disorders.

Skills

Supervision

Program management

Trauma-informed care

Harm reduction

Education

Master’s degree in social work/psychology/counseling

Licensed Clinician in Illinois (LPC/LSW/LCPC)

Job description

$3,000 Sign-on bonus!

Office Location: 1607 W Howard St, Chicago, IL 60626 The Program Manager will oversee the general welfare of the clients and employees of their assigned outreach treatment teams. They will provide direct clinical supervision, ensure the team meetings run effectively, monitor the quality and efficiency of all program/team services provided to clients, and develop and implement tracking systems for required documentation. They will be responsible for the development, operation, administration, and evaluation of the program/teams. The Program Manager will also serve as site lead to promote a positive culture in the office while maintaining safety procedures and community relationships. The Program Manager will provide and ensure the team provides client-centered, strengths-based, and trauma-informed services to clients with severe mental illness and co-occurring substance abuse/addiction disorders utilizing a harm reduction approach.

Salary Range: $75,555 - 86,888.25 $3,000 Sign-on bonus! Office Location: 1607 W Howard St, Chicago, IL 60626 The Program Manager will oversee the general welfare of the clients and employees of their assigned outreach treatment teams. They will provide direct clinical supervision, ensure the team meetings run effectively, monitor the quality and efficiency of all program/team services provided to clients, and develop and implement tracking systems for required documentation. They will be responsible for the development, operation, administration, and evaluation of the program/teams. The Program Manager will also serve as site lead to promote a positive culture in the office while maintaining safety procedures and community relationships. The Program Manager will provide and ensure the team provides client-centered, strengths-based, and trauma-informed services to clients with severe mental illness and co-occurring substance abuse/addiction disorders utilizing a harm reduction approach.

Responsibilities

• Work with assigned teams to regularly assess the appropriate level of care and engagement of clients. Implement transition/discharge plans as needed.
• Monitor capacity and adjust team caseload as it relates to staffing and other related issues. Update transfer list weekly and communicate effectively with other departments related to capacity issues.
• Adjust employee schedules and allocate resources accordingly to ensure clinical time is scheduled to meet direct service requirements and maintain program budget.
• Provide effective supervision and coaching to all assigned employees. Assist in training new employees to provide quality services to clients. Ensure continued education and training for employees to strengthen services provided.
• Evaluate program’s effectiveness in meeting deliverables. Recommend modifications in service structure or operations that affect the program. Develop plans to improve program performance.
• Maintain documentation and charts to ensure compliance with Medicaid, Commission on Accreditation of Rehabilitation Services (CARF), funding bodies, and organization standards. This includes ensuring that all documents are completed by the given deadline and are reviewed and signed off.
• Interact and collaborate with other programs within the organization and interface with various external partners. Participate in meetings, committees, and work groups as needed.
• Implement and maintain safety procedures of all employees located onsite. Monitor the operations and maintenance of the site with assistance from the Office Coordinator.
• Ensure timely responses to authorization issues from managed care organizations
• Provide direct service to clients and their families as needed. Function as the Senior Clinician for their assigned teams when there are crises or other needs that the teams cannot cover.
• Participate in meetings, committees, and work groups as needed.
• Perform other related duties and/or projects as assigned.

Qualifications

• Must have one of the following requirements:
• Master’s Degree in Social Work, Psychology, Counseling, or other closely related field
• Licensed Clinical Professional Counselor or Licensed Clinical Social Worker in Illinois
• Minimum two years' experience working with people with mental health and/or substance abuse diagnoses
• Valid Illinois driver’s license with daily access to a well-maintained vehicle with $100,000/$300,000 liability insurance
• Previous supervisory/leadership experience highly preferred

Working Conditions

• General office setting, extensive desk work at computer terminal.
• May be required to lift, carry, bend, reach, and stand with parcels up to 25 lbs.
• For Clinical Positions: Working conditions may include transporting clients in personal vehicles; and driving/visiting clients in their homes or other community locations necessary to assist with client needs.

Benefits

• FREE Virtual Primary Care, Urgent Care, and Mental Health Counseling for ALL Employees
• PAID Maternity/Paternity leave
• Medical Insurance (BCBS of IL)
• Dental Insurance
• Vision Insurance
• Life Insurance
• Long-Term & Short-Term Disability
• Pet Insurance
• FSA (Health, Dependent Care, Transit)
• Telemedicine
• EAP
• 403(b) Retirement Plan with Employer Match

Trilogy is proud to be an Equal Opportunity Employer. Trilogy does not discriminate and is committed to building and maintaining a workforce that is diverse without consideration of including race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. Trilogy employees will be supervised, evaluated, and provided guidance in their role through an inclusive process in its execution.