Chief Billing & Customer Operations Executive

LUMA Energy; San Juan (PR); On-site; USD 250,000 - 360,000; Full time

Job summary

LUMA Energy is seeking an executive leader to shape strategy, performance, and regulatory compliance across billing, payments, and back‑office operations in Puerto Rico.

You will drive enterprise standards for accuracy and operational excellence, lead multi‑unit budgets, and collaborate with regulators to protect revenue and customer experience. A bilingual, strategic leader with a strong financial operations background is essential.

Qualifications

• Bachelor’s degree in Business Administration, Management, Finance, Engineering or related field (Required).
• Senior leadership experience across multiple business units or enterprise functions (15 years total).
• Experience in budgeting, forecasting and administration.
• Proven track record of improving billing accuracy and revenue performance.
• Proven ability to lead large budgets and complex operations.
• Bilingual proficiency in Spanish and English (preferred).

Responsibilities

• Leads strategic oversight of billing operations, system controls and performance analytics.
• Oversees billing and payment functions, vendor management and multi‑channel payments.
• Directs enterprise risk, incident response and fraud prevention for billing/IT disruptions.
• Aligns planning for Customer Programs, including DER portfolios, with budgets and timelines.
• Represents the organization with regulators and stakeholders on billing and CIS functionality.
• Governs CC&B projects, ensuring scope, schedule, budget and release readiness.
• Ensures governance, internal controls and ethical standards across operations.
• Champions governance, compliance and enterprise integrity across the organization.
• Leads restoration of critical services and business continuity planning.

Skills

Operational Excellence

Strategic Leadership

People Leadership

Communication & Stakeholder Influence

Metrics & Analytics

Education

Bachelor’s degree in Business Administration, Management, Finance, Engineering or related field

Master’s degree

Doctor’s degree

Tools

Microsoft Office Suite

Job description

LUMA Energy is seeking an executive leader to shape strategy, performance, and regulatory compliance across billing, payments, and back‑office operations in Puerto Rico.

You will drive enterprise standards for accuracy and operational excellence, lead multi‑unit budgets, and collaborate with regulators to protect revenue and customer experience. A bilingual, strategic leader with a strong financial operations background is essential.