IT Operational Readiness & Governance Lead

LUMA Energy ServCo; San Juan (PR); On-site; USD 90,000 - 120,000; Full time

Job summary

LUMA Energy ServCo in Puerto Rico seeks a leader to run the IT Operational Readiness governance, guiding SOPs, knowledge management, and change management to ensure resilient IT, OT, and cybersecurity operations across the organization.

You will manage budgets, KPIs, and CAB oversight, mentor teams, align with regulatory standards, and drive continuous improvement to strengthen business continuity and readiness in a complex utility IT environment.

Qualifications

• Bachelor's degree in IT, CS, IS, CE, IE, or related field required.
• 5 years of experience in a similar functional role, with at least 3 years overseeing employees directly, leading teams, budgets and projects.
• 5 years in IT including IT Operations, Infrastructure, Service Management, Operational Readiness or Change Management.

Responsibilities

• Establish governance practices for IT Operational Readiness and ensure documentation and readiness for implementation.
• Implement SOP and Knowledge Management programs to preserve institutional knowledge and promote consistent practices.
• Identify and mitigate operational risks, gaps, and single points of failure through cross-functional governance.
• Manage departmental budgets, plans, resources, and performance objectives to optimize resource allocation.
• Monitor KPIs and metrics to measure readiness, governance effectiveness, and continuous improvement.
• Guide and develop team members to achieve objectives and growth.
• Oversee Change Management process and CAB activities for effective evaluation and approval of changes.
• Lead adherence to policies and regulatory standards across teams to mitigate compliance risks.
• Plan and execute restoration and emergency preparedness activities to strengthen resilience.

Skills

Operational Governance

Operational Readiness

Change Management

Knowledge Management

Business Continuity

Education

Bachelor's degree in Information Technology, Computer Science, Information Systems, Computer Engineering, Industrial Engineering, Business Administration or related field

Master's degree

Job description

LUMA Energy ServCo in Puerto Rico seeks a leader to run the IT Operational Readiness governance, guiding SOPs, knowledge management, and change management to ensure resilient IT, OT, and cybersecurity operations across the organization.

You will manage budgets, KPIs, and CAB oversight, mentor teams, align with regulatory standards, and drive continuous improvement to strengthen business continuity and readiness in a complex utility IT environment.