Chief Administrative Officer

House of Possibilities; Easton (MA); On-site; USD 115,000 - 130,000; Full time

Job summary

House of Possibilities in North Easton, MA seeks a strategic Chief Administrative Officer to lead our administrative engine, ensure high-performing vendor partnerships, and empower our internal support team.

The CAO will oversee outsourced administration across Finance, HR, and IT, drive SLA performance, mentor the Contracts Specialist, HR Coordinator and Administrative Support staff, and maintain compliant, efficient operations.

Responsibilities

• Vendor & SLA Management: primary relationship manager for outsourced partners across Finance, HR, and IT. Oversee contract performance, enforce SLAs, evaluate service quality, and drive cost-efficiencies.
• Team Leadership & Coaching: direct supervision of internal administrative team (Contracts Specialist, HR Coordinator, Administrative Support).
• Contract & Grant Governance: oversee state contracts, billing schedules, vendor agreements, and regulatory reporting in compliance with Massachusetts human services standards.
• Financial & Budgetary Coordination: collaborate with external accounting firm to facilitate annual budgeting, financial analysis, audit preparations, and tax filings.
• Facilities & Risk Management: manage facilities, lease agreements, space planning, vendor maintenance contracts, and workplace safety protocols.
• IT & Data Compliance: collaborate with outsourced IT provider to maintain secure systems and HIPAA-compliant data handling.

Job description

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Chief Administrative Officer

Full Time North Easton, MA, US

4 days ago Requisition ID: 1064

Salary Range: $115,000.00 To $130,000.00 Annually

We are seeking a strategic, collaborative, and operations-minded Chief Administrative Officer (CAO) to lead our administrative engine, ensure high-performing vendor partnerships, and empower our internal support team.

Unlike traditional internal operational roles, the CAO at House of Possibilities oversees a modern, outsourced administration model . Rather than managing large in-house departments, you will drive strategy, service level agreement (SLA) performance, and compliance across our external service providers in Finance/Accounting, Human Resources, and IT .

You will also directly manage and mentor our high-performing internal team, including a Contracts Specialist, HR Coordinator, and Administrative Support staff , ensuring our day-to-day infrastructure runs seamlessly in support of our mission.

Key Responsibilities

Vendor & SLA Management: Serve as the primary relationship manager for outsourced partners across Finance, HR, and IT. Oversee contract performance, enforce SLAs, evaluate service quality, and drive cost-efficiencies.

Team Leadership & Coaching: Directly supervise, coach, and support the internal administrative team (Contracts Specialist, HR Coordinator, and Administrative Support), fostering a supportive, high-accountability culture.

Contract & Grant Governance: Oversee state contracts, billing schedules, vendor agreements, and regulatory reporting in compliance with Massachusetts human services standards.

Financial & Budgetary Coordination: Partner closely with our external accounting firm to facilitate annual budgeting, financial analysis, audit preparations, and tax filings.

Facilities & Risk Management: Manage physical facilities, lease agreements, space planning, vendor maintenance contracts, and workplace safety protocols.

IT & Data Compliance: Collaborate with our outsourced IT provider to maintain secure systems, robust technical support, and strict compliance with data privacy standards (e.g., HIPAA).