Chicken Kitchen Lead: Guest Service & Operations

Lowes Foods; Wilmington (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Lowes Foods in Wilmington, NC is seeking a Chicken Kitchen Supervisor to oversee guest interactions and uphold operations standards. You will lead staff to deliver friendly service and maintain product quality in a high-volume department.

The role emphasizes training, supervision, and adherence to merchandising and safety guidelines while meeting sales and labor targets. Join a team focused on guest satisfaction and brand consistency.

Qualifications

• Friendly, outgoing personality.
• Must be able to actively engage guests. Willingness to have fun with our guests.
• Ability to work well with others.
• Ability to lift 25 lbs. consistently and 50 lbs. occasionally.
• Ability to read and understand information and direction.
• Knowledge of deli as well as chicken kitchen operations.
• Ability to supervise people including training and development.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Effective communication, guest service and selling skills.
• Must be at least 18 years old.
• Ability to bend, kneel and stand for extended periods of time.
• Ability to effectively communicate with, and take direction from supervision.
• Ability to work well with computers.

Responsibilities

• Ensure our guests receive polite, friendly service from all chicken kitchen staff.
• To personally demonstrate superior guest service at all times.
• Achieve sales, shrink and profit goals for the chicken kitchen.
• Maintain desired level of inventory and supplies.
• Operate the department according to strict merchandising and operational standards.
• Ensure the quality of product for sale meets Lowes Foods standards.
• Maintain sanitation and safety throughout the department according to Lowes Foods standards.
• Provide guidance, orientation, training and feedback to ensure chicken kitchen staff achieve satisfactory performance standards.
• Perform product preparation, receiving, ordering, stocking and guest service as necessary to achieve standards.
• Maintain department’s labor budget and scheduling standards.
• Perform all other duties as assigned by management.
• Perform PA announcements.

Skills

Friendly personality

Guest engagement

Team collaboration

Lift 25 lbs

Computers

Tools

Computers

Job description

Lowes Foods in Wilmington, NC is seeking a Chicken Kitchen Supervisor to oversee guest interactions and uphold operations standards. You will lead staff to deliver friendly service and maintain product quality in a high-volume department.

The role emphasizes training, supervision, and adherence to merchandising and safety guidelines while meeting sales and labor targets. Join a team focused on guest satisfaction and brand consistency.