Chicken Kitchen Lead & Guest Experience Coach

Lowes Foods; Wilmington (NC); On-site; USD 36,000 - 52,000; Full time

Job summary

Lowes Foods in Wilmington, NC is seeking a department supervisor for our Chicken Kitchen, responsible for supervising staff, delivering friendly service, and meeting sales and inventory goals.

You will ensure sanitation, train crew, manage scheduling, and maintain product quality per company standards. This role requires strong guest interaction and teamwork.

Experience in deli operations and ability to lift 25 lbs are helpful; apply to join a busy, customer-focused team.

Qualifications

• Friendly, outgoing personality.
• Active guest engagement with willingness to have fun.
• Ability to supervise people including training.
• Read and understand information and directions.
• Knowledge of deli and chicken kitchen operations.
• Willingness to learn multiple tasks and technical requirements.
• Effective communication, guest service and selling skills.
• Must be at least 18 years old.
• Ability to lift 25 lbs. consistently and 50 lbs. occasionally.
• Ability to bend, kneel and stand for extended periods.
• Ability to work well with computers.
• Ability to take direction from supervision.

Responsibilities

• Ensure guests receive polite, friendly service from all staff.
• Demonstrate superior guest service at all times.
• Achieve sales, shrink and profit goals for the chicken kitchen.
• Maintain inventory and supplies.
• Operate department according to merchandising and operational standards.
• Ensure product quality meets standards.
• Maintain sanitation and safety throughout the department.
• Provide guidance, orientation, training and feedback to staff.
• Perform product preparation, receiving, ordering, stocking and guest service.
• Maintain department labor budget and scheduling standards.
• Perform all other duties as assigned by management.
• Perform PA announcements.

Skills

Friendly demeanor

Guest engagement

Team supervision

Customer service

Multi-tasking

Communication

Physical ability

Inventory management

Training and development

Basic computer skills

Job description

Lowes Foods in Wilmington, NC is seeking a department supervisor for our Chicken Kitchen, responsible for supervising staff, delivering friendly service, and meeting sales and inventory goals.

You will ensure sanitation, train crew, manage scheduling, and maintain product quality per company standards. This role requires strong guest interaction and teamwork.

Experience in deli operations and ability to lift 25 lbs are helpful; apply to join a busy, customer-focused team.