Chick-fil-A Restaurant Operations Manager

Cooper Connect; Raleigh (NC); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid vacation

Tuition discounts

Job summary

Chick-fil-A Townridge Square is seeking a hands-on Restaurant Operations Manager to lead daily restaurant performance, mentor leaders, and deliver outstanding guest experiences with autonomy. You will work with an experienced Owner/Operator and implement procedures to improve profitability, ensure food and team safety, and develop others to high standards.

Open availability, including mornings, evenings, and Saturdays, and a passion for Chick-fil-A's values are essential for success in this

Qualifications

• 2+ years of Leadership experience.
• Strong communication skills.
• Hospitality experience preferred.
• Proven track record of developing others.
• Open availability including mornings, evenings, and Saturdays.
• Passion for Chick-fil-A's values.

Responsibilities

• Delivering operational excellence & coordinating with other leaders to deliver remarkable results across all areas of the restaurant.
• Building high performance teams, identifying and coaching leaders for Front of House and Back of House operations.
• Leading and developing restaurant leaders, creating an inspiring vision, coaching and holding people accountable to high standards.
• Increasing profitability through implementing procedures to reduce costs, increase productivity, and promote sales.
• Maintaining a work environment that ensures and promotes food and team safety.
• Preparing the restaurant for reinvestment and anticipated growth through proactive leadership and developing others.
• Increasing overall restaurant results, working cross-functionally with other department leaders through weekly meetings and high-level goals.
• Open availability, including mornings, evenings, and Saturdays.
• Passion for Chick-fil-A's values.

Skills

Leadership experience

Communication skills

Hospitality experience

Proactive problem-solving

Availability

Team development

Job description

Chick-fil-A Restaurant Operations Manager

• Owner/Operator, Terry Butler, has been with Chick-fil-A for 44 years
  
• Chick-fil-A Townridge Square was Raleigh's first freestanding Chick-fil-A restaurant and has been serving the community for 33 years
  
• Over the course of his career, Terry has developed 45 entrepreneurs, many of whom who still have his personal cell number to this day
  
• Chick-fil-A is the fastest growing Quick Service Restaurant in the nation
  
• Chick-fil-A has the highest customer satisfaction scores for 10 consecutive years
  
• Chick-fil-A is on Forbes Lists for: Best Customer Service (2025), Customer Experience All Stars (2024), America's Dream Employers (2025), Best Brands For Social Impact (2023), Best Employers for Women (2023), America's Best Large Employers (2023), The Halo 100 (2022)
  
• Chick-fil-A has awarded $191 million in team member scholarships since 1973, with $26 million total awarded to 14,000+ winners in 2024
  

Value and Appreciate Employees

• Competitive Compensation
  
• Health Insurance with Multiple Plan Options
  
• Voluntary Aflac Supplemental Insurance
  
• Life Insurance
  
• 401(k) Retirement Plan
  
• Financial Coaching and Advising
  
• Paid Vacation
  
• Tuition Discounts at Over 100 Colleges
  
• Never work on Sundays
  
• Overtime Available
  

We are looking for an enthusiastic Restaurant Operations Manager to join our team at Chick-fil-A Townridge Square. This “hands‑on” management opportunity is designed to give you a career in the most highly‑esteemed restaurant chain in the nation. This leadership opportunity provides autonomy, allowing you to take ownership in developing leaders, generating results, and impacting the lives of both your team and guests. You will work alongside an experienced Owner/Operator with nearly 44 years of Chick‑fil‑A experience while receiving unprecedented support from one of the most successful brands in the country.

Your Impact

• Delivering operational excellence & coordinating with other leaders to deliver remarkable results across all areas of the restaurant
  
• Building high performance teams, identifying and coaching leaders for both Front of House and Back of House operations
  
• Leading and developing restaurant leaders, creating an inspiring vision, coaching and holding people accountable to high standards
  
• Increasing profitability through implementing procedures to reduce costs, increase productivity, & promote sales
  
• Maintaining a work environment that ensures and promotes food & team safety
  
• Preparing the restaurant for its upcoming reinvestment and anticipated growth through proactive leadership, developing others, and identifying opportunities for operational improvement
  
• Increasing overall restaurant results, working cross‑functionally with other department leaders through attending weekly meetings and setting high‑level collaborative goals
  
• 2+ years of Leadership experience
  
• Strong communication skills with the ability to engage, inspire, and develop others
  
• Hospitality experience (preferred)
  
• Proven track record of developing others
  
• Proactive problem-solver who embraces change, takes ownership, and is willing to challenge existing processes
  
• Open availability, including mornings, evenings, and Saturdays
  
• Passion for Chick‑fil‑A's values