Chicago Assistant Store Manager

Branch; Chicago (IL); On-site; USD 62,000 - 72,000; Full time

Benefits offered by this job

Health & Dental coverage

PTO accrual

401(k) plan

Product allowance

Employee discount

Job summary

Branch in Chicago is seeking an Assistant Store Manager to support the Store Manager in leading our retail operations, sales, and people management. The role focuses on building a high-performance team, delivering a best-in-class customer experience, and helping Branch scale its retail program.

This is a salaried, full-time position offering a compensation range of $62,000–$72,000 USD, with benefits including health and dental coverage, PTO accrual, a 401(k), a product allowance, and an employee

Qualifications

• 2–4 years of experience managing in high-service or high-end retail.
• Proven ability to deliver exceptional customer satisfaction while exceeding sales goals.
• Clear, impactful communication across customers, employees and management.
• Strategic sales skills to optimize store operations and drive growth.
• Customer-centric focus with a passion for service and relationships.
• Entrepreneurial mindset adaptable to startup dynamics.
• Genuine enthusiasm for furniture and design on the sales floor.

Responsibilities

• Drive revenue and profitability with coaching and follow-ups to exceed sales targets.
• Analyze sales reports, monitor performance, and provide actionable insights to improve profitability and efficiency.
• Build strong client relationships and support B2B appointments, tours, checkout, and ongoing management.
• Lead, mentor, and develop a high-performing team and partner with the Store Manager on culture and ops.
• Ensure compelling store presentation and merchandising with collaboration from corporate and Store Manager.

Skills

Leadership

Communication

Strategic Sales

Customer Centric

Problem Solving

Entrepreneurial Spirit

Furniture Design

Job description

The Role

As the first Assistant Store Manager of our Chicago store, you will support the Store Manager in leading Branch’s retail business in the market. You will support the Store Manager in sales, operations, and people management, while helping us define what great retail looks like at Branch.

This is an opportunity for an experienced retail leader who is energized by building from the ground up, developing high-performance teams, creating a best-in-class customer experience, and is excited about being a part of the team as we scale Branch’s retail program.

This role is salaried with a compensation range of $62,000-$72,000 USD based on the candidate’s experience, skills, competencies, and qualifications. As a full-time employee, you’ll be eligible to participate in Branch’s benefits program, which includes health and dental coverage to help with medical and dental care costs for you and your family, accrued PTO, a 401(k) to support your retirement savings, a Branch product allowance, and an employee discount on Branch product.

Role Expectations & Responsibilities:

• Revenue & Profitability
• • Sales Performance & Achievement: Collaborating with the Store Manager, you’ll help establish and exceed sales targets, motivating your team to deliver exceptional service and drive revenue through effective coaching and consistent follow-ups.
  • Sales Tracking & Performance Metrics: You’ll analyze sales reports, monitor store performance, and identify opportunities for improvement. You’ll provide actionable insights to the Store Manager on how to drive profitability and operational efficiency.
• Brand & Customer Experience
• • Building Client Relationships: You’ll engage directly with a variety of customer types, offering personalized service that keeps them coming back.
  • B2B Client Support: You’ll support our B2B customers end-to-end, such as B2B appointments and tours, check-out, and ongoing relationship management, being well-versed on our B2B value proposition and product offerings.
• People
• • Team Leadership & Growth: You’ll lead, mentor, and inspire a talented team of sales associates, providing coaching and feedback to help them hit their personal and team goals while cultivating a positive, results-driven culture.
  • Store Manager Partnership: You’ll act as an extension of the Store Manager, spotting opportunities for process improvement and synthesizing employee feedback. You’ll help set the tone for a positive, high-performing store culture, stepping in to lead when the Store Manager isn’t on the floor.
  • Store Presentation & Merchandising: Working alongside the Store Manager and corporate team, you’ll ensure the store is impeccably designed and visually compelling, creating an inviting atmosphere that enhances the customer experience and supports the brand’s aesthetic.
• Operations
• • Daily Operations Management: You’ll partner with the Store Manager to oversee the day-to-day operations, ensuring smooth and efficient processes, from opening and closing to inventory counts, store cleanliness, and scheduling.
  • Inventory & Stock Management: From stock replenishment to deliveries, you’ll ensure the store is always stocked with the right products, keeping things organized and running smoothly so the team can focus on sales.

Job Requirements:

• High-End Retail Experience: You bring 2-4 years of experience managing in high-service or high-end retail, with a proven ability to deliver exceptional customer satisfaction while exceeding sales goals in premium environments.
• Proven Leadership Skills: You know what it takes to inspire a team, whether it’s guiding, mentoring, or coaching. You help your team members reach their full potential and align with the brand’s vision.
• Clear & Impactful Communication: You’re an expert communicator who connects with all levels of the business, from customers to employees to senior management, ensuring clear, professional interactions across the board.
• Strategic Sales Expertise: You understand what drives sales and know how to capitalize on opportunities for growth. You optimize store operations, maximize floor coverage, and lead your team to consistently exceed targets in a competitive retail landscape.
• Customer-Centric Focus: You’re passionate about delivering exceptional service and building long-lasting relationships, no interaction is deemed “too small” for high-quality service.
• Operational Excellence: You’ve mastered the art of retail operations, from inventory management to visual merchandising and sales tracking, all while keeping everything running like clockwork and ensuring accuracy at every step.
• Problem Solver & Adaptable: With your strong problem-solving skills, you’re always ready to identify challenges and implement effective solutions, even where there is ambiguity.
• Entrepreneurial Spirit: You’re comfortable wearing multiple hats in a startup environment, flexing between retail management, marketing, and special projects as the business evolves and grows.
• Passion for Furniture and Design: You have a genuine enthusiasm for furniture and design, bringing that passion into every customer interaction and merchandising decision on the floor.

If you’re an experienced retail leader with a passion for high-end service, looking to take on new challenges in a dynamic, growing startup, we’d love to meet you!

Branch is proud to be an equal opportunity employer that celebrates individuality and uniqueness. We firmly believe that diverse perspectives, backgrounds, and experiences fuel innovation and creativity, ultimately making us a stronger and more effective team.

Our goal is to create a nurturing environment where all individuals are respected, appreciated, and empowered to achieve their utmost potential while being their true authentic self.

Branch is committed to providing reasonable accommodations to ensure our selection process is equitable, and such accommodations can be made available on request. If you require an accommodation, please contact [e-mail].