Chemical Technician - New York

National Carwash Solutions; City of Syracuse (NY); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a dynamic and growing company as a Chemical Technician, where you will play a vital role in ensuring customer satisfaction in the car wash industry. This position involves providing expert solutions, managing chemical inventories, and conducting training for site personnel. You will work closely with customers to enhance their experience and identify opportunities for expansion. With a focus on safety and compliance, you will be part of a passionate team dedicated to delivering top-notch service. Enjoy competitive wages, comprehensive benefits, and opportunities for professional growth in a supportive environment.

Benefits

Comprehensive Health Coverage

Dental Coverage

Vision Coverage

Matching 401(k)

Paid Time Off

Qualifications

• Ability to communicate across all levels of the organization.
• Demonstrated ability to provide high-level customer service.

Responsibilities

• Provide expert solutions to customers for optimal satisfaction.
• Conduct site chemical conversions and installations.

Skills

Customer Service

Basic Mechanical Knowledge

Communication Skills

Microsoft Office Skills

Organizational Skills

Self-Starter

Education

Associate Degree in Business Administration

High School or equivalent

Tools

Computer Software (SF, Portal, Google, CTM)

Job description

National Carwash Solutions has become North America’s largest equipment, service, and cleaning solutions provider in the car wash industry. Our world-class brands are backed by the largest service network in the country with more than 500 dedicated service professionals and growing! Come join us for an extraordinary career in a high growth, team-oriented company!

The Gig…

The Chemical Technician plays a critical role in our engagement and customer longevity. It is responsible for ensuring maximum customer satisfaction, troubleshooting and resolving immediate issues, proactively addressing any potential issues and identifying areas of opportunity as it relates to the customer experience. The typical number of sites this role is responsible for is 50-75 sites per month.

What You’ll Do…

• Provide professional, expert solutions to all customers, to enable their business to be profitable and leave their customers satisfied with a clean, shiny, dry vehicle every time they use our products.
• Titration of product as needed.
• Volumemetrics for product as needed.
• Minor chemical equipment/application repairs.

Customer Satisfaction:

• Responsible for site chemical conversions & installations, and keeping the customers informed of progress.
• Monitor customer levels and responsible for Chemical Inventory & replenishment orders placed at sites under responsibility.
• Maintain Wash Key Reporting - Service Report.
• Conduct NCS Site Surveys using the template.
• Support & execute on corporate accounts (CTC) per the protocols.
• Conduct Technical & Chemistry basic training with appropriate location personnel.
• Maintain accurate and up-to-date computer files (SF, Portal, Google & CTM) of customers and their issues.
• Analyze customer outputs, and make recommendations on technical updates or ways to increase efficiency and wash counts for the designated site.

Customer Expansion:

Identify areas of opportunity for our account, conduct an initial intake discussion and communicate to sales management.

This individual is expected to comply with all applicable OSHA, EPA, Local Regulatory Law, and company safety policies. Management retains the discretion to add or change the duties of this position at any time.

Qualifications:

• Associate Degree in Business Administration or related field preferred; or equivalent practical experience.
• Car Wash experience is preferred but not required.
• Basic mechanical knowledge & aptitude.
• Ability to communicate internally and externally across all levels of the organization.
• Good Microsoft Office skills and basic knowledge of a computer.
• Demonstrated ability to provide the highest level of customer service and support.
• Ability to function with minimal supervision and work in a team environment. Must be a self-starter and be extremely motivated.
• Exemplary organizational skills and attention to detail.
• Ability to support overnight travel up to 40% based on territory & customer needs.

Grow your career supported by an energized and passionate team, professional development, training, flexibility and opportunities for advancement. We offer competitive wages and benefits including comprehensive health, dental and vision coverage, matching 401(k), paid time off and more.

National Carwash Solutions is a proud equal opportunity employer. We are a drug free, EEO employer committed to a diverse workforce. We will consider all qualified candidates regardless of race, color, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, education, political affiliation or veteran status.

Qualifications

Education

Required

High School or equivalent.

Experience

Preferred

Strong PLC or relay logic.

About the company

NCS is a leading carwash equipment & solutions provider that works with you to create solutions that maximize your business profitability & performance.