Enable job alerts via email!

College Aide- Help Desk Technician

City of New York

All (MO)

On-site

USD 10,000 - 60,000

Part time

4 days ago
Be an early applicant

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

A leading public agency is seeking a College Aide - Help Desk Technician to provide support in hardware and software systems. Interested students enrolled in IT-related studies will manage help desk operations and support various computing needs. This role offers an engaging opportunity for hands-on experience while pursuing education.

Qualifications

  • Currently enrolled in a college or graduate program.
  • Experience with customer service in a technical environment.

Responsibilities

  • Monitor and manage Service Now Help Desk tickets and emails.
  • Provide Helpdesk and desktop support for hardware and software systems.

Skills

Microsoft Applications
Customer Service

Education

Matriculation at an accredited college or graduate school
Course of study in Information Technology or related fields

Job description

Join to apply for the College Aide- Help Desk Technician role at City of New York

6 days ago Be among the first 25 applicants

Join to apply for the College Aide- Help Desk Technician role at City of New York

Get AI-powered advice on this job and more exclusive features.

The New York City Department of Youth and Community Development (DYCD) invests in a network of community-based organizations and programs to alleviate the effects of poverty and to provide opportunities for New Yorkers and communities to flourish.

Monitor and Manage Service Now Help Desk tickets and E-mails in a timely manner.

Provide Helpdesk/desktop support for hardware and software computer systems and peripherals.

Support and set up audio/visual equipment, computers, and Laptops in several conference rooms, training rooms

and Auditorium.

Assist with IMAC's (Installs, Moves, Adds, & Changes) with the computer systems and peripherals for all DYCD staff at the 2 Lafayette St. and 123 William St. locations.

Monitor, Update, and complete Service Now Service Desk Tickets submitted by the DYCD staff.

Provide Remote Desktop and Laptop support for DYCD staff participating in the Hybrid Work from Home Program.

COLLEGE AIDE - ASSIGNMENT LEVE - 1020B

Minimum Qualifications

For Assignment Level I:

Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school.

For Assignment Level II (Information Technology)

Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or closely related field, including or supplemented by 9 semester credits in an acceptable course of study.

For Assignment Level III (Information Technology Fellow)

Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or other area relevant to the information technology project(s) assigned, including or supplemented by 9 semester credits in an acceptable course of study. Appointments to this Assignment Level will be made by the Technology Steering Committee through the Department of Information Technology and Telecommunications.

SPECIAL NOTE

Maximum tenure for all Assignment Levels in the title of College Aide is 6 years. No student shall be employed more than half-time in any week in which classes in which the student is enrolled are in session. Students may be employed full-time during their vacation periods.

Preferred Skills

College Majors: Computer Science, Computer Technology, Computer Engineering, Computer Hardware/Software Support, Electrical Engineering, Information Technology. Experience with Microsoft Applications and Programming, Customer Service experience.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

, $18.78 – $24.06

Seniority level
  • Seniority level
    Internship
Employment type
  • Employment type
    Full-time
Job function
  • Job function
    Information Technology
  • Industries
    Government Administration

Referrals increase your chances of interviewing at City of New York by 2x

Sign in to set job alerts for “Help Desk Technician” roles.

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Get your free, confidential resume review.
or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.