Chemical Technical Support Representative - APS

Parker Hannifin Corporation; South Kearsarge (PA); On-site; USD 55,000 - 75,000; Full time

Job summary

Parker Lord Assembly and Protection Solutions is seeking an experienced chemical professional for an Inside Technical Support Representative role. You will provide intermediate to advanced technical support for automotive, industrial, and electronics assembly customers, qualify leads, and generate opportunities for the external sales team and distribution channels.

Responsibilities include handling inquiries via phone, email, and chat, routing contacts, and guiding customers to relevant tools

Qualifications

• BS/BA in business, chemistry, or related field.
• Experience in a chemical technical position or inside sales is preferred.
• Strong interpersonal and communication skills including telephone and email.

Responsibilities

• Provide intermediate to advanced chemical technical support for customers via phone, email, and live chat.
• Triage Parker Lord-wide contacts to appropriate resources for timely support.
• Guide customers to Parker.com tools for product selection and solutions.
• Develop technical and application expertise on Parker Lord chemical lines and tools.
• Log and manage leads in Salesforce; collaborate with Sales to convert leads to pipeline.
• Participate in outbound lead-generation campaigns and trade shows.
• Represent Parker Lord values with professional, prompt customer interactions.
• Lead in market areas by providing technical and commercial support and managing resources.

Skills

Chemical knowledge

Technical support

Customer-facing

Interpersonal communication

Team collaboration

Education

Bachelor's degree

Tools

Salesforce

SAP

Job description

Position Summary

Position Summary Parker Lord Assembly and Protection Solutions (APS) Division is seeking an experienced chemical professional for an Inside Technical Support Representative position. This role will provide intermediate to advanced commercial and technical support for automotive, industrial, and electronics assembly customers, qualify leads with product guidance, and generate sales opportunities for the external sales team and distribution channels.

For more information on our APS Division, you can check out our website: https://www.parker.com/us/en/divisions/assembly-and-protection-solutions-division.html

Responsibilities

• Provide intermediate to advanced chemical technical support by managing inbound customer inquiries (phone, email, and live chat) through to full resolution.
• Triage and route Parker Lord-wide contacts to the appropriate resources to ensure timely, accurate support.
• Guide customers to relevant tools and resources on Parker.com to support product selection and appropriate solutions.
• Develop and maintain technical and application expertise by learning Parker Lord chemical product lines and industry-specific tools to answer product questions and make recommendations.
• Log, manage, vet, qualify, track, advance targets and leads in Salesforce, while partnering with Sales and Business Development Teams to convert qualified leads into pipeline opportunities.
• Participate in outbound lead-generation campaigns, including trade shows and targeted Marketing initiatives.
• Represent the Parker Lord brand and Technical Support mission by responding professionally, promptly and applying sound judgment to maximize the value and impact of each customer interaction.
• Demonstrate leadership in assigned market leads by:
  • Providing intermediate and advanced technical and commercial support
  • Assist in managing team resources including FAQs, Tribal Knowledge, and technical information for different markets.
  • Functioning as the Technical Support point-of-contact and assist Sales, Marketing, and other internal Parker Lord groups on projects.
  • Building relationships with Scientists, Sales, Customer Service, Product Management, Business Development and Market Managers to facilitate product support and recommendations.
• Building relationships with customers by providing responsive and credible information by:
  • Reinforcing the Parker Lord brand for quality service, product selection, and responsiveness in supporting customer's needs.

Qualifications

Required:

• B.S. or B.A. degree in business, chemistry, or related field.
• Prior customer-facing role or experience in a chemical technical position or Inside Sales.
• Excellent interpersonal and communication skills, including telephone and email skills.
• Excellent time management.
• Ability to work in a team environment, cultivate strong internal and external customer relationships.
• Strong technical aptitude, including analytical and problem-solving capabilities.
• Ability to translate customer requirements into viable technical solutions.
• Strong computer proficiency and desktop skills.
• Minimal travel (<5% travel).

Preferred:

• Knowledge of Lord Corporation's product lines and emerging technologies or business development initiatives with adhesives, electronic potting materials, and thermal management solutions.
• Knowledge of Parker Lord processes and procedures.
• Experience using SAP or Salesforce.
• Prior sales and/or chemical application engineering experience.

Equal Employment Opportunity

Parker is an Equal Opportunity and Affidative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status or any other status protected by law. However U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations. (Minority / Female / Disability / Veteran / VEVRAA Federal Contractor)

Drug-Free Workplace

In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.