Chemical Technical Support Representative - APS

Parker Hannifin Corporation; MacGregor Park (NC); On-site; USD 52,000 - 75,000; Full time

Job summary

Parker Hannifin Corporation, via Parker Lord APS, seeks an Inside Technical Support Representative to provide intermediate to advanced chemical technical and commercial support for automotive, industrial, and electronics assembly customers. You will qualify leads, guide product selection, and generate opportunities for the external sales team.

Responsibilities include handling inquiries, routing contacts, and maintaining product knowledge to support customers and drive pipeline with Salesforce

Qualifications

• Bachelor's degree in business, chemistry, or related field.
• Prior customer-facing role or inside sales experience in a chemical technical field.
• Strong interpersonal and communication skills, including phone and email.
• Excellent time management and ability to work in a team.
• Strong technical aptitude and problem-solving abilities.
• Ability to translate customer requirements into viable technical solutions.
• Proficient computer skills and desktop software.

Responsibilities

• Provide intermediate to advanced chemical technical support by handling inquiries from phone, email, and chat through resolution.
• Triangulate and route Parker Lord-wide contacts to the right resources for timely support.
• Guide customers to Parker.com tools for product selection and solutions.
• Develop expertise in Parker Lord chemical product lines and industry-specific tools.
• Log and track leads in Salesforce and collaborate with Sales to build pipeline.
• Participate in outbound lead-generation campaigns and trade shows.
• Represent Parker Lord brand with professional, prompt service and judgment.
• Lead in-market initiatives by supporting teams with FAQs and technical information.

Skills

Customer-facing

Communication skills

Teamwork

Technical aptitude

Problem solving

Sales awareness

Education

BS/BA in business or chemistry

Tools

Salesforce

SAP

Job description

Position Summary

Parker Lord Assembly and Protection Solutions (APS) Division is seeking an experienced chemical professional for an Inside Technical Support Representative position. This role will provide intermediate to advanced commercial and technical support for automotive, industrial, and electronics assembly customers, qualify leads with product guidance, and generate sales opportunities for the external sales team and distribution channels.

Responsibilities

• Provide intermediate to advanced chemical technical support by managing inbound customer inquiries (phone, email, and live chat) through to full resolution.
• Triage and route Parker Lord-wide contacts to the appropriate resources to ensure timely, accurate support.
• Guide customers to relevant tools and resources on Parker.com to support product selection and appropriate solutions.
• Develop and maintain technical and application expertise by learning Parker Lord chemical product lines and industry‑specific tools to answer product questions and make recommendations.
• Log, manage, vet, qualify, track, advance targets and leads in Salesforce, while partnering with Sales and Business Development Teams to convert qualified leads into pipeline opportunities.
• Participate in outbound lead‑generation campaigns, including trade shows and targeted Marketing initiatives.
• Represent the Parker Lord brand and Technical Support mission by responding professionally, promptly and applying sound judgment to maximize the value and impact of each customer interaction.
• Demonstrate leadership in assigned market leads by:
  • Providing intermediate and advanced technical and commercial support
  • Assist in managing team resources including FAQs, Tribal Knowledge, and technical information for different markets.
  • Functioning as the Technical Support point‑of‑contact and assist Sales, Marketing, and other internal Parker Lord groups on projects.
  • Building relationships with Scientists, Sales, Customer Service, Product Management, Business Development and Market Managers to facilitate product support and recommendations.
• Building relationships with customers by providing responsive and credible information by:
  • Reinforcing the Parker Lord brand for quality service, product selection, and responsiveness in supporting customer's needs.

Qualifications

• Education: B.S. or B.A. degree in business, chemistry, or related field
• Work Experience: Prior customer‑facing role or experience in a chemical technical position or Inside Sales.
• Excellent interpersonal and communication skills, including telephone and email skills.
• Excellent time management.
• Ability to work in a team environment, cultivate strong internal and external customer relationships.
• Strong technical aptitude, including analytical and problem‑solving capabilities.
• Ability to translate customer requirements into viable technical solutions.
• Strong computer proficiency and desktop skills.
• Minimal travel (<5%)

Preferred

• Knowledge of Lord Corporation's product lines and emerging technologies/business development initiatives with adhesives, electronic potting materials, and thermal management solutions.
• Knowledge of Parker Lord processes and procedures
• Experience using SAP/Salesforce
• Prior sales and/or chemical application engineering experience

Equal Employment Opportunity

Parker is an Equal Opportunity and Affimative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

(Minority / Female / Disability / Veteran / VEVRAA Federal Contractor)

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission.

Drug Tests

Drug-Free Workplace: In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.