Cheese Shop Specialist: Flavor Expert & Customer Champion

H-E-B; Austin (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

H-E-B in Austin is seeking a Cheese Shop Specialist to maintain a well-stocked department and deliver superior customer service. You will prepare, package, and merchandise fresh cheese daily while upholding food safety standards.

You will expand your knowledge of specialty cheeses from around the world as you work with the team. The role emphasizes customer interactions, precise product handling, and ongoing training in cheese varieties and cutting techniques to support sales goals and store

Qualifications

• Advanced knowledge of top cheese families and selections, and the cheese-making process
• Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine)
• Strong customer service skills
• Communication and interpersonal skills
• Reading and writing skills
• Planning and organizing skills
• HS Diploma or GED or equivalent
• Completion of Company Orientation, and food safety and sanitation training Upon Hire
• Ability to work in a fast-paced, retail environment

Responsibilities

• Customer Service / Sales: Provides superior customer service, Takes orders from customers by telephone or in person, Answers customer questions regarding products; assists them with selections, Uses suggestive selling techniques and advanced product knowledge to meet customer needs and build sales, Works with Deli Manager to develop sales goals and track against them.
• Food Service: Prepares, packages, merchandises fresh product effectively, Slices, makes specialty cuts, packages, labels, rotates, and culls products for poor quality, Assists in technical areas as needed (e.g., basic set-up and clean-up processes).
• Food Safety: Cleans and sanitizes display cases, Operates / maintains equipment properly, Complies with H-E-B food safety and sanitation standards, and department / Store operating procedures.
• The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Job description

H-E-B in Austin is seeking a Cheese Shop Specialist to maintain a well-stocked department and deliver superior customer service. You will prepare, package, and merchandise fresh cheese daily while upholding food safety standards.

You will expand your knowledge of specialty cheeses from around the world as you work with the team. The role emphasizes customer interactions, precise product handling, and ongoing training in cheese varieties and cutting techniques to support sales goals and store