Cheese Shop Specialist - Customer Experience

Kroger; Anchorage (AK); On-site; USD 19,000 - 25,000; Full time

Job summary

Kroger in Anchorage, AK is seeking friendly team members to create exceptional customer experiences in the Deli/Bakery area. You will assist the department manager to meet sales goals while maintaining quality standards and a clean, safe environment for customers.

Responsibilities include informing customers of specials, providing fresh prepared items, stocking and labeling merchandise, and adhering to all food safety guidelines. Strong communication and teamwork are essential.

Qualifications

• Effective communication skills required.
• Knowledge of basic math (counting, addition, subtraction).
• Ability to handle stressful situations in a fast-paced retail environment.

Responsibilities

• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of Cheese Shop specials.
• Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink.
• Measure, prepare and mix ingredients according to recipe, using variety of kitchen utensils and equipment.
• Adequately prepare, package, label and inventory ingredients in merchandise.
• Check product quality to ensure freshness. Review sell by dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Understand the store's layout and be able to locate products when requested by customer.
• Maintain awareness of inventory/stocking conditions and note discrepancies.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks or issues and illegal activity to store management.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Effective communication

Basic math

Handling stress

Education

High school education or equivalent

Job description

Kroger in Anchorage, AK is seeking friendly team members to create exceptional customer experiences in the Deli/Bakery area. You will assist the department manager to meet sales goals while maintaining quality standards and a clean, safe environment for customers.

Responsibilities include informing customers of specials, providing fresh prepared items, stocking and labeling merchandise, and adhering to all food safety guidelines. Strong communication and teamwork are essential.