CHEESE SHOP/LEAD CLERK

Kroger; Longmont (CO); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading grocery retailer seeks a Cheese Shop/Lead Clerk to enhance customer experience and maintain quality standards in the Cheese department. The role involves training staff, ensuring product freshness, and delivering exceptional customer service. Ideal candidates will have effective communication skills and a food handler’s permit.

Qualifications

• Current food handler’s permit upon employment.

Responsibilities

• Create a welcoming environment for customers.
• Train and coach associates in the department.
• Ensure product quality and freshness.

Skills

Effective communication skills

Knowledge of basic math

Second language

Education

High school diploma or equivalent

Job description

Join to apply for the CHEESE SHOP/LEAD CLERK role at Kroger

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist management in achieving sales and profit goals established for the Cheese department, and monitor and control all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

1. Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
2. Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
3. Offer product samples to help customers discover new items or products they inquire about.
4. Inform customers of cheese specials.
5. Responsible for training and coaching associates within the department to effectively perform their job duties at a satisfactory or above level.
6. Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink.
7. Measure, prepare, and mix ingredients according to recipes, using a variety of kitchen utensils and equipment.
8. Adequately prepare, package, label, and inventory ingredients in merchandise.
9. Check product quality to ensure freshness. Review “sell by” dates and take appropriate action.
10. Label, stock, and inventory department merchandise.
11. Report product ordering/shipping discrepancies to the department manager.
12. Display a positive attitude.
13. Understand the store’s layout and be able to locate products when requested by customers.
14. Stay current with present, future, seasonal, and special ads.
15. Maintain awareness of inventory/stocking conditions and note any discrepancies.
16. Adhere to all food safety regulations and guidelines.
17. Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
18. Reinforce safety programs by complying with safety procedures and identifying unsafe conditions to notify store management.
19. Practice preventive maintenance by properly inspecting equipment and notifying appropriate personnel of repairs.
20. Notify management of customer or employee accidents.
21. Report all safety risks, issues, and illegal activities, including robbery, theft, or fraud.
22. Perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum

• Current food handler’s permit upon employment
• Effective communication skills
• Knowledge of basic math

Desired

• High school diploma or equivalent
• Retail experience
• Second language: speaking, reading, and/or writing