CHEESE SHOP/LEAD CLERK

Kroger; Denver (CO); On-site; USD 30,000 - 40,000; Full time

Job summary

Kroger is seeking a Cheese Shop/Lead Clerk to enhance customer experience through exceptional service and maintain a clean environment. The role involves training associates, managing product quality, and ensuring food safety. Join a team that values respect, integrity, and customer satisfaction.

Qualifications

• Current food handlers permit once employed.
• Retail experience.

Responsibilities

• Create an environment that enables customers to feel welcome and appreciated.
• Train and coach associates within the department.
• Adhere to all food safety regulations and guidelines.

Skills

Effective communication skills

Knowledge of basic math

Education

High school diploma or equivalent

Job description

Join to apply for the CHEESE SHOP/LEAD CLERK role at Kroger

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist management in achieving sales and profit goals established for the Cheese department, and monitor and control all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

1. Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
2. Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
3. Offer product samples to help customers discover new items or products they inquire about.
4. Inform customers of cheese specials.
5. Responsible for training and coaching associates within the department to effectively perform their job duties at a satisfactory or above level.
6. Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink.
7. Measure, prepare, and mix ingredients according to recipes, using a variety of kitchen utensils and equipment.
8. Adequately prepare, package, label, and inventory ingredients in merchandise.
9. Check product quality to ensure freshness. Review “sell by” dates and take appropriate action.
10. Label, stock, and inventory department merchandise.
11. Report product ordering/shipping discrepancies to the department manager.
12. Display a positive attitude.
13. Understand the store’s layout and be able to locate products when requested by customers.
14. Stay current with present, future, seasonal, and special ads.
15. Maintain an awareness of inventory/stocking conditions and note any discrepancies.
16. Adhere to all food safety regulations and guidelines.
17. Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
18. Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
19. Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store management of any items in need of repair.
20. Notify management of customer or employee accidents.
21. Report all safety risks, issues, and illegal activities, including robbery, theft, or fraud.
22. Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum

• Current food handlers permit once employed
• Effective communication skills
• Knowledge of basic math

Desired

• High school diploma or equivalent
• Retail experience
• Second language: speaking, reading, and/or writing