Cheese Shop Customer Experience Specialist

Kroger Co.; Washington (IL); On-site; USD 23,000 - 24,000; Full time

Job summary

Kroger Co. is seeking a team member for the Deli/Bakery area to deliver outstanding customer service and maintain a safe, welcoming environment.

You will assist in meeting department goals and work with the Deli/Bakery merchandising team to engage customers through product knowledge and samples. The role emphasizes quality assurance, adherence to food safety standards, and collaboration with store management to ensure correct inventory and pricing, while supporting customers’ needs in a

Qualifications

• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).
• Ability to handle stressful situations.

Responsibilities

• Gain and maintain knowledge of products sold within the department and respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of Cheese Shop specials.
• Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink.
• Measure, prepare and mix ingredients according to recipe, using variety of kitchen utensils and equipment.
• Adequately prepare, package, label and inventory ingredients in merchandise.
• Check product quality to ensure freshness and review sell by dates.

Skills

Effective communication

Basic math

Handle stress

Education

High school education or equivalent

Job description

Kroger Co. is seeking a team member for the Deli/Bakery area to deliver outstanding customer service and maintain a safe, welcoming environment.

You will assist in meeting department goals and work with the Deli/Bakery merchandising team to engage customers through product knowledge and samples. The role emphasizes quality assurance, adherence to food safety standards, and collaboration with store management to ensure correct inventory and pricing, while supporting customers’ needs in a