Cheese Shop Customer Experience Associate

Kroger; Glenwood Springs (CO); On-site; USD 16,531,000 - 24,797,000; Full time

Job summary

Kroger in Glenwood Springs, CO is seeking a Deli Team Member to deliver outstanding customer service and maintain a clean, safe environment that keeps customers returning. You will assist the department manager in achieving sales goals and collaborate with the Deli/Bakery merchandising team to engage shoppers.

You will gain product knowledge, offer samples, inform customers of specials, ensure correct portion sizes, and uphold food safety standards.

Qualifications

• Strong communication skills and basic math knowledge.
• Ability to stay calm under pressure in a fast-paced retail environment.
• Commitment to customer service and safety standards.

Responsibilities

• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Offer product samples to help customers discover new items or products they inquire about
• Inform customers of Cheese Shop specials
• Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink
• Measure, prepare and mix ingredients according to recipe, using variety of kitchen utensils and equipment
• Adequately prepare, package, label and inventory ingredients in merchandise
• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action
• Label, stock and inventory department merchandise
• Report product ordering/shipping discrepancies to the department manager
• Understand the store's layout and be able to locate products when requested by customer
• Stay current with present, future, seasonal and special ads
• Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory
• Adhere to all food safety regulations and guidelines
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Notify management of customer or employee accidents
• Report all safety risks or issues and illegal activity, including: robbery, theft or fraud to store management
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Skills

Effective communication skills

Basic math

Handle stressful situations

Education

High school education or equivalent

Job description

Kroger in Glenwood Springs, CO is seeking a Deli Team Member to deliver outstanding customer service and maintain a clean, safe environment that keeps customers returning. You will assist the department manager in achieving sales goals and collaborate with the Deli/Bakery merchandising team to engage shoppers.

You will gain product knowledge, offer samples, inform customers of specials, ensure correct portion sizes, and uphold food safety standards.