CHECK-IN RECEPTIONIST - FIRST IMPRESSIONS TEAM

Mississippi Sports Medicine; Jackson (MS); On-site; USD 28,000 - 36,000; Full time

Job summary

Mississippi Sports Medicine and Orthopedic Center in Jackson, MS, seeks a Check-In Receptionist to serve as a critical part of our patient access team. This entry-level role sets the tone for every patient visit, delivering exceptional customer service in a fast-paced clinical environment and supporting a positive patient journey.

The position requires a high school diploma or equivalent, with a preference for 3+ years in customer service, healthcare, or administrative roles, and experience in

Qualifications

• High school diploma or equivalent required
• Minimum of three (3) years of experience in a customer service, healthcare, or administrative role preferred
• Experience in high-volume, fast-paced environments strongly preferred

Responsibilities

• Greet and check in patients with professionalism, warmth, and efficiency
• Schedule and coordinate patient appointments accurately across multiple providers and locations
• Ensure all patient demographic and insurance information is complete and correct at time of visit
• Maintain patient flow by managing check-in volume and minimizing delays
• Deliver a consistently high level of customer service in every interaction
• Demonstrate empathy, patience, and active listening with patients and families
• Maintain strict adherence to HIPAA and all patient privacy guidelines

Skills

Customer service

Communication

HIPAA compliance

Education

High school diploma or equivalent

Job description

CHECK-IN RECEPTIONIST - FIRST IMPRESSIONS TEAM

Job Category: ADMINISTRATION

Requisition Number: CHECK002763

• Posted : August 18, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Jackson, MS 39202, USA

Description

Mississippi Sports Medicine and Orthopedic Center is seeking a high-caliber, service-driven Check-In Receptionist to serve as a critical part of our patient access team. This role is far more than front desk support—it is the gateway to the patient experience.

As the first point of contact, you set the tone for every patient visit. You will play a key role in ensuring patients feel welcomed, valued, and confident in their care from the moment they walk through our doors. We are looking for individuals who take pride in delivering exceptional customer service, thrive in a fast-paced clinical environment, and are deeply committed to creating a positive and efficient patient journey.

This is an entry-level opportunity with high expectations, ideal for someone who is professional, detail-oriented, and genuinely passionate about helping others.

Why This Role Matters
Patient access is one of the most important functions in healthcare. Every interaction - every greeting, every check-in, every scheduling conversation - impacts patient satisfaction, clinic flow, and overall outcomes.

In this role, you are not just checking in patients - you are helping reduce wait times, improve clinic efficiency, ensure accurate patient information, and create a welcoming and compassionate environment. Your work directly supports physicians and clinical teams and plays a major role in delivering an exceptional patient experience.

We are looking for individuals who understand that service excellence is not optional - it is essential.

Characteristics of Work
Mississippi Sports Medicine and Orthopedic Center is searching for a dedicated professional who can excel in a fast-paced clinic environment with a positive attitude and a strong sense of urgency.

Check-In Receptionists are the first and most consistent touchpoint for our patients. Every interaction is an opportunity to deliver an exceptional experience that reflects our commitment to being the best place for orthopaedic care in Mississippi.

Experience / Educational Requirements

Education

High school diploma or equivalent required

Experience

Minimum of three (3) years of experience in a customer service, healthcare, or administrative role preferred
Experience in high-volume, fast-paced environments strongly preferred

Essential Functions

Patient Access and Front Desk Excellence

Greet and check in patients with professionalism, warmth, and efficiency

Schedule and coordinate patient appointments accurately across multiple providers and locations

Ensure all patient demographic and insurance information is complete and correct at time of visit

Maintain patient flow by managing check-in volume and minimizing delays

Customer Service and Patient Experience

Deliver a consistently high level of customer service in every interaction

Demonstrate empathy, patience, and active listening with patients and families

Handle high-pressure situations with professionalism and composure

Resolve patient concerns promptly or elevate appropriately

Operational Efficiency and Accuracy

Perform high-volume data entry with accuracy and attention
to detail

Communicate effectively with clinical teams to support efficient clinic operations

Respond timely to patient, provider, and leadership requests

Maintain strict adherence to HIPAA and all patient privacy guidelines

Professional Expectations

Ability to multitask and prioritize in a fast-paced clinical setting

Strong computer and system navigation skills

Maintain a polished, professional presence at all times

Reliable, punctual, and committed to team success

Schedule and Requirements

Must be able to arrive no later than 6:50 AM to support clinic start times

Must be able to remain until clinic close (typically 4:30-5:00 PM)

Required to work one Saturday per month (7:00 AM-11:00 AM) during football season (August-November)

Must have reliable transportation and be willing to travel between Jackson, Madison, and Flowood locations

Compensation and Incentives

We offer top-tier, market-leading compensation designed to attract high performers, along with monthly incentive opportunities ranging from $3,000-$6,000 annually based on performance and contribution to patient access goals.

Qualifications

Behaviors

Preferred

Team Player

Works well as a member of a group

Enthusiastic

Shows intense and eager enjoyment and interest

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

Devoted to a task or purpose with loyalty or integrity

Motivations

Goal Completion

Inspired to perform well by the completion of tasks

Education

Required

High School or better.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.