FRONT DESK LEAD

Bienville Orthopaedic Specialists LLC; Mississippi; On-site; USD 32,000 - 46,000; Full time

Job summary

Bienville Orthopaedic Specialists LLC is seeking a Front Desk Supervisor to oversee schedules and daily tasks of Front Desk Receptionists, coordinate patient flow, and serve as the on-site contact for physicians. The role includes collaboration with clinical teams to manage wait times and delays, addressing patient concerns, and ensuring accurate data entry and reporting.

The position requires a high school diploma and preferred prior supervisory experience.

Qualifications

• High school diploma or 1-3 years’ Medical Office Administration.
• Prior supervisory experience highly preferred.

Responsibilities

• Oversees schedules and daily work assignments of the Front Desk Receptionists assigned to clinic.
• Oversees and coordinates patient flow and routine clinic operations to ensure smooth service.
• Acts as on-site point of contact for Physicians and checks with Clinical Teams to evaluate wait times and assist with delays.
• Coordinates IT issues and troubleshooting with the Help Desk; places work orders for maintenance as needed.
• Assists Front Desk staff with check-in/check-out during busy times and monitors supplies for clinic.

Skills

Supervisory experience

Customer service

Data entry

Communication

Education

High school diploma

Medical Office Admin experience

Tools

EHR systems

Job description

• Oversees schedules and daily work assignments of the Front Desk Receptionists assigned to clinic
• Oversees and coordinates patient flow and routine clinic operations to ensure smooth Serves as the on-site point of contact for Physicians. Checks with Clinical Teams to evaluate wait times and assist with delays when possible.
• Addresses and resolves front-line patient complaints, problems, and issues as they Escalates serious issues to the Patient Liaison as needed.
• Coordinates IT issues and troubleshooting with the Help Desk. Places work orders for maintenance issues as needed.
• Assists the Front Desk staff with check-in/check-out processes during busy times or as
• Monitors and orders supplies for clinic Ensures that all exam areas are clean and stocked.
• Prepares various reports as
• Oversees clinic closing
• Participates in developing department goals, objectives and systems to support the overall mission of the organization; recommends new approaches and procedures to continually improve efficiency of the department and services.
• Performs other duties as assigned

Education and Experience:

• High school diploma or 1-3 years’ of Medical Office Administration.
• Prior supervisory experience highly preferred.

Other Requirements:

• Exceptional customer service, interpersonal skills, and communication
• Proficiency of electronic records systems Must have strong data entry skills.
• Must be able to complete tasks with a high-degree of efficiency and accuracy while working in a fast-paced environment with frequent disruptions.
• Must demonstrate ability to analyze data and resolve complex
• Must have the ability to work independently while managing time and workload
• Must be able to demonstrate the ability to work independently within interpretive guidelines, and perform effectively in a fast-paced and constantly changing environment.
• Must be able to build and maintain effective working relationships with patients, employees, and physicians. Must be able to demonstrate a strong sense of customer-focus.
• Must be able to demonstrate exceptional written and verbal communication
• Must have and maintain a valid Mississippi driver's license and be able to travel to all clinic locations, as needed.
• Must have the ability to work overtime, as
• Must have the ability to meet the physical requirements necessary to successfully perform required job duties

Job Type: Full Time

Remote: None

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.